Job Description
We are seeking dedicated Customer Success Associates to join our team. In this voice-based role, you will be the primary point of contact for our U.S.-based small business owners. Your mission will be to guide them on our digital marketing platform, ensuring their success and fostering long-term partnerships through proactive support and strategic conversations.
Your core responsibilities will include:
• Holding live calls to address customer questions and guide them through marketing performance.
• Assisting new customers with activation and platform onboarding.
• Conducting performance review and account “health check” calls for existing users.
• Identifying customer issues and collaborating with internal teams to resolve them.
• Accurately documenting all call details and interactions in our systems.
• Building strong relationships to directly improve customer satisfaction and retention.
Skill Requirement
The ideal candidate will be a confident communicator and problem-solver, passionate about helping customers achieve their goals. You must thrive in a voice-based environment and be comfortable working during Eastern Standard Time (EST) hours to support our client base effectively.
Must-Have Skills:
• Excellent spoken English communication with exceptional clarity.
• Proven experience in Customer Success, Account Management, or International Voice Support.
• Strong problem-solving abilities and genuine customer empathy.
• Skill in explaining complex concepts simply and clearly over the phone.
• Comfort working within EST business hours.