Customer & Partner Advocate (Remote)

MongoDB is actively expanding its team by hiring a talented Customer & Partner Advocate to support the Office of the Chief Customer Officer (CCO). In this high-impact, fully remote position, you will work directly alongside the CCO and senior corporate leadership to steer the company’s most vital external relationships and strategic operational rhythms. If you are a proactive professional with exceptional business intelligence and a passion for technology, this role offers an unprecedented window into executive leadership at a global enterprise scale.

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Job Overview

• Position: Customer & Partner Advocate, Office of the CCO
• Company: MongoDB
• Location: New City, NY (Remote, United States)
• Salary Range: $129,000 – $253,000 a year
• Employment Type: Full-Time

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Primary Responsibilities

• Executive Briefings: Partner directly with the CCO and Chief of Staff to synthesize comprehensive data inputs, craft strategic briefs, and fully prepare leadership for critical executive-level meetings.
• Meeting Advocacy: Attend high-stakes external interactions, serving as a tactical connection point between the CCO, internal Sales alignment, and Product development teams.
• Relationship Intelligence: Proactively monitor market developments, corporate announcements, and industry trends to unlock timely strategic outreach opportunities for executive stakeholders.
• Operational Alignment: Collaborate closely with internal functions to transform real-world partner and customer insights into actionable corporate priorities.

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Eligibility Criteria

To excel in this highly specialized role, candidates must meet the following baseline requirements:

• Professional Experience: 3 to 5+ years of dedicated experience managing strategic corporate customer portfolios with verifiable accountability for C-level relationships.
• Strategic Thinker: Outstanding ability to structure, organize, and distill highly complex, ambiguous data sets into crisp business insights.
• Communication Mastery: Polished verbal and written communication skills suitable for influencing senior executives and technical founders.
• Core Acumen: A deep curiosity and underlying interest in software, enterprise data systems, and generative AI trends.

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Strategic Work Environment

This position operates within a high-velocity, globally distributed environment that values data-driven execution and immediate action. While the position offers complete remote flexibility across the United States, frequent professional travel will be required to align with customer engagements and in-person executive summits. Candidates can expect a culture focused heavily on continuous mentorship, high transparency, and collective growth.