Innovatum, an established enterprise software provider serving the medical device, pharmaceutical, and life sciences industries, is expanding its dedicated technical team. The company is actively seeking a mid-level, customer-facing Technical Support Engineer to ensure the seamless operations of production and non-production software systems. Operating within the trusted Banyan Software ecosystem, this hybrid role combines stable enterprise support with the agility needed to prep for an upcoming SaaS platform deployment.
Job Overview
- Position: Technical Support Engineer
- Company: Innovatum (Banyan Software)
- Location: Atlanta, GA (Hybrid: 3 days in office, 2 days remote)
- Salary Range: $75,000 – $100,000 per year (depending on experience)
- Employment Type: Full-Time
Primary Responsibilities
- Enterprise Deployments: Perform complex software installations, version upgrades, and routine patching across diverse client environments while strictly validating pre-requisites.
- Root-Cause Troubleshooting: Investigate diagnostic data utilizing Windows Event Viewer, system application logs, scheduled tasks, and fundamental networking checks to isolate bugs.
- Database Maintenance: Write precise SQL queries containing JOINs, filters, groups, and aggregations to identify data anomalies and coordinate baseline database health checks.
- Client Engagement: Serve as the frontline technical point of contact, updating clients regarding status tracking and translating complex code infrastructure fixes into client-friendly summaries.
Eligibility Criteria
To qualify for this critical technical framework position, applicants must demonstrate a solid track record of solving technical anomalies in enterprise network structures. A minimum of 3 to 6 years of experience working in technical support engineering, software support, or systems administration is mandatory. Candidates must show immediate comfort writing custom SQL statements utilizing advanced filtering and data groupings rather than baseline lookup commands.
Because the role involves deep technical exploration, strong operational troubleshooting skills in Windows Server environments are foundational. Candidates must have an innate capacity to manage remote desktop connections and navigate standard virtual machines securely. Exceptional written and verbal communication styles are necessary to properly manage corporate client expectations during critical software outages.
The perfect fit brings an analytical mindset, showing a willingness to read through intricate system logs line by line whenever necessary. This team values individuals who have an active desire to master niche enterprise codebases and won’t hesitate to communicate proactively when stuck on a problem.
Why Choose Innovatum?
Choosing a career at Innovatum means joining a close-knit, collaborative team of roughly 20 professionals backed by the extensive corporate stability of Banyan Software. Employees gain exposure to high-growth technical paths while supporting medical tech and robotic platforms that save lives worldwide. The company provides competitive base salaries alongside a robust corporate benefits package designed to support personal and professional longevity.
As a five-time Inc. 5000 honoree and a top 10 company on the Deloitte Technology Fast 500, Banyan Software fosters an award-winning work environment. Innovatum blends this high-performing culture with an exceptionally balanced workload, maintaining an average ticket load of just 3 to 4 active cases per engineer. Furthermore, after-hours calls are rare, meaning your personal time remains well-protected.
If you are eager to build your technical skills across enterprise database architectures and prepare for next-generation cloud infrastructure deployments, this is the environment for you. The structured onboarding pathway will give you all the tools required to master this niche industry space. Review the comprehensive position matrix below and submit your formal application directly through the verified employer registry.
Quick Summary Table
| Attribute | Details |
| Company | Innovatum (Banyan Software) |
| Salary | $75,000 – $100,000 / year |
| Key Requirement | 3-6 years Windows Server support & strong SQL skills |
| Location | Atlanta, GA (Hybrid – 3 days in office) |
| Application Link | Apply on Company Site |
Explore More Opportunities
Don’t miss the opportunity to elevate your tech support path with a world-class software team. Positions are filling quickly as the company prepares its highly anticipated software expansion cycles. Take the definitive next step in your IT career today!
