Are you an expert in automation systems looking to elevate your technical support career from the comfort of your home? Crestron Electronics, Inc. is actively seeking a talented, highly motivated individual to step into the crucial role of Advanced Technical Support Group (ATSG) Engineer. This 100% remote position offers a unique chance to work with enterprise-level clients globally while expanding your technical portfolio in a dynamic, forward-thinking corporate environment.
Job Overview
- Role: Advanced Technical Support Group Engineer
- Company: Crestron Electronics, Inc.
- Location: Rockleigh, NJ 07647 (100% Remote Opportunity)
- Employment Type: Full-time
- Compensation: $77,000 – $110,000 a year
Primary Responsibilities
- Escalated Support: Efficiently handle complex, multi-tiered escalated engineering support cases from enterprise clients and certified dealers.
- Project Staging: Replicate complex system errors by staging dealer projects and proprietary software programs locally to isolate hardware and code bugs.
- Design Review: Audit client engineering designs and system programming structures to ensure absolute compliance with global deployment best practices.
- Cross-Functional Collaboration: Gather diagnostic logs and deep network packet captures while coordinating closely with sustaining engineers and product managers.
Eligibility Criteria
To be seriously considered for this specialized engineering role, candidates must meet rigorous operational standards. A high school diploma or equivalent General Education Degree (GED) is strictly required for application processing. However, a formalized Bachelor of Science degree in Electrical Engineering (EE) or Computer Science (CS) remains highly preferred to handle the heavy architectural demands of the engineering infrastructure.
Beyond core educational backgrounds, candidates require a solid foundation of 6 to 8 years working directly within the professional Audiovisual (AV) industry, combined with at least 5 years of dedicated customer-facing technical support experience. Proven expertise spanning 3 to 5 years utilizing Crestron’s core proprietary software suites—including SIMPL Windows, SIMPL+, SIMPL#, and D3Pro—is essential. You must also maintain active certifications as a Crestron Certified Programmer alongside valid DMC-E and DMC-N industry credentials.
Work Environment and Team Culture
The ATSG sub-division operates with an incredibly high level of independent judgment, granting senior engineers wide latitude to resolve high-stakes technical problems without heavy daily supervision. Because this specialized team interfaces directly with world-class tech firms, candidates must possess outstanding interpersonal communication skills and adapt smoothly to flexible working hours based on dynamic client needs. Please note that this remote position requires up to 70% operational travel to execute on-site systems surveys and physical integration audits.
Why Choose Crestron Electronics, Inc?
By stepping into this engineering position, you will be joining the largest and most widely recognized global brand in corporate automation solutions. Crestron proudly offers a comprehensively structured total rewards package built to support your personal and professional long-term well-being. This corporate package features competitive medical, dental, and vision insurance alongside robust short-term disability policies and fully funded company life insurance.
Additionally, employees can secure their financial future via an institutional 401(k) retirement investment plan complete with a dedicated corporate matching incentive. You will also enjoy generous paid time off (PTO) allocations, paid corporate holidays, and structural access to premier physical amenities including on-site fitness centers and Crestron Market Cafés located across major corporate headquarters.
An Award-Winning Culture Driven by Inclusion
Crestron Electronics believes that systemic diversity, equity, and inclusion are the true foundational catalysts behind global technical innovation. Their ongoing success hinges completely on assembling a deeply empowered workforce of unique professionals whose collective passion transforms spaces worldwide. Working here means collaborating directly with elite Fortune 500 tech environments, including Google, Microsoft, Amazon, and LinkedIn.
How to Apply
If you possess the necessary Crestron certifications and are excited to take on a highly autonomous, client-facing engineering role, we strongly encourage you to submit your formal application today. This position offers an incredible career path with excellent compensation, comprehensive benefits, and the flexibility of working from home. Take the next step in your professional journey by reviewing our streamlined documentation framework below to initiate your review process.
Quick Summary Table
| Attribute | Details |
| Company | Crestron Electronics, Inc. |
| Salary | $77,000 – $110,000 a year |
| Key Requirement | Crestron Certified Programmer + DMC-E & DMC-N Certifications |
| Location | Rockleigh, NJ 07647 (Remote / 70% Travel) |
| Application Link | Apply on Company Site |
Explore More Opportunities
If this specific advanced engineering position does not perfectly align with your geographic availability or technical focus, we encourage you to review our alternative openings. We regularly feature diverse technical tracks including localized infrastructure roles, systems administration paths, and tiered enterprise helpdesk spaces across various industries. Check back frequently to keep your career moving forward.
Final Encouragement
Don’t hesitate to apply if you meet the core technical benchmarks for this role. Exceptional engineering talent is rare, and Crestron is actively looking to onboard their next technical expert immediately. Update your professional resume, organize your active certifications, and submit your profile today to ensure your application is placed at the front of the hiring queue.
