Are you an expert in automation systems looking to elevate your technical support career from the comfort of your home? Crestron Electronics, Inc. is actively seeking a talented, highly motivated individual to step into the crucial role of Advanced Technical Support Group (ATSG) Engineer. This 100% remote position offers a unique chance to work with enterprise-level clients globally while expanding your technical portfolio in a dynamic, forward-thinking corporate environment.
Job Overview
- Role: Advanced Technical Support Group Engineer
- Company: Crestron Electronics, Inc.
- Location: Rockleigh, NJ 07647 (100% Remote Opportunity)
- Employment Type: Full-time
- Compensation: $77,000 – $110,000 a year
Primary Responsibilities
- Escalated Support: Efficiently handle complex, multi-tiered escalated engineering support cases from enterprise clients and certified dealers.
- Project Staging: Replicate complex system errors by staging dealer projects and proprietary software programs locally to isolate hardware and code bugs.
- Design Review: Audit client engineering designs and system programming structures to ensure absolute compliance with global deployment best practices.
- Cross-Functional Collaboration: Gather diagnostic logs and deep network packet captures while coordinating closely with sustaining engineers and product managers.
Eligibility Criteria
To be seriously considered for this specialized engineering role, candidates must meet rigorous operational standards. A high school diploma or equivalent General Education Degree (GED) is strictly required for application processing. However, a formalized Bachelor of Science degree in Electrical Engineering (EE) or Computer Science (CS) remains highly preferred to handle the heavy architectural demands of the engineering infrastructure.
Beyond core educational backgrounds, candidates require a solid foundation of 6 to 8 years working directly within the professional Audiovisual (AV) industry, combined with at least 5 years of dedicated customer-facing technical support experience. Proven expertise spanning 3 to 5 years utilizing Crestron’s core proprietary software suites—including SIMPL Windows, SIMPL+, SIMPL#, and D3Pro—is essential. You must also maintain active certifications as a Crestron Certified Programmer alongside valid DMC-E and DMC-N industry credentials.
Work Environment and Team Culture
The ATSG sub-division operates with an incredibly high level of independent judgment, granting senior engineers wide latitude to resolve high-stakes technical problems without heavy daily supervision. Because this specialized team interfaces directly with world-class tech firms, candidates must possess outstanding interpersonal communication skills and adapt smoothly to flexible working hours based on dynamic client needs. Please note that this remote position requires up to 70% operational travel to execute on-site systems surveys and physical integration audits.