Want a work-from-home customer care job with clear pay and real phone/chat volume—not a mystery license wall? Mason Companies, Inc. is hiring for a remote customer care seat at $19 an hour. Equipment is included, the shift is 10:30am–7pm, and the posting calls out no weekends.
Job Overview
- Company: Mason Companies, Inc.
- Position: Customer Care Representative (posted as Customer Care Specialist)
- Location: Remote (Chippewa Falls, WI listing)
- Job type: Full-time
- Pay: $19 an hour (annual increase potential)
- Schedule: 10:30am–7pm; no weekends
- Focus: Escalated customer inquiries across phone, email, live chat, and social
Primary Responsibilities
- Handle escalated customer inquiries from Customer Service Representative 1s
- Investigate and resolve complex issues with clear explanations
- Support customers across phone, email, live chat, and social media
- Stay current on products/services and help customers use them correctly
- Document interactions and resolutions in the CRM
- Collaborate with care teammates, supervisors, and cross-functional teams
- Meet response, resolution, CSAT, and quality metrics
- Process customer orders accurately when needed
- Support quality testing / project work as assigned
Eligibility Criteria
Required / preferred: High school diploma or equivalent preferred. Prior customer service experience strongly desired. Data entry and computer comfort preferred. Strong interpersonal, written, and oral communication; troubleshooting and prioritization; ability to protect confidential information.
This is a desk-based remote seat with company equipment—built for people who already know how to calm a frustrated customer and close the loop.
Why Choose Mason Companies for Remote Customer Care
Mason Companies positions this role as the final escalation point for customer concerns—meaning you are not stuck on the most basic queue forever. Clear hourly pay ($19 an hour) makes the opportunity easy to scan before you apply.
Perks called out on the posting include PTO, paid holidays, health/vision/dental, 35% off brands/products, and work from home with equipment included.
How to Apply
If you have customer service experience, solid computer skills, and want a remote care seat with no weekend shift, apply for this Mason Companies customer care role. Highlight escalation handling, multi-channel support, and calm written/oral communication, then use the application link in the table below.
| Company | Mason Companies, Inc. |
| Salary | $19 an hour |
| Key Requirement | HS diploma/GED preferred; prior customer service strongly desired |
| Location | Remote (Chippewa Falls, WI listing) |
| Application Link | Apply on Company Site |
Explore more USA opportunities on JobWisher, including related Customer Service Jobs, Admin Assistant Jobs, and Virtual Assistant Jobs with pay shown when available.
Remote customer care seats with published pay move fast—apply early if your service background and home-office setup match.