It is truly an exciting time to advance your career from the comfort of your own home. Vimo (operated by D&A Consulting Service LLC) is expanding its elite customer service operations and is looking for reliable, dedicated, and self-driven individuals to join a highly motivated remote workforce. Despite changing market landscapes, this organization is coming together to adapt, grow, and empower millions of consumers across the country to make better health plan decisions.
Job Overview
- Position: Call Center Remote Customer Service Representative
- Company: Vimo / D&A Consulting Service LLC
- Location: Richmond, VA (100% Remote)
- Base Pay: $17.00/hr (Plus performance incentives) | $19.00/hr for Spanish Bilingual
- Job Type: Full-time, Seasonal
Primary Responsibilities
- Handle inbound and outbound customer support calls consistently with high professionalism.
- Manage customer accounts, complete application data entry, and handle online chat inquiries.
- Provide essential technical support and interpret defined regulatory policies and procedures.
Eligibility Criteria
To be considered for this high-impact customer service role, candidates must meet specific technical and professional qualifications. First and foremost, applicants must be 18 years of age or older and be capable of passing a comprehensive background check and drug test within 3 days of an offer. Because this is a fully remote position, having a dedicated, private, and completely secure workspace free from distractions is absolutely critical to ensuring customer privacy.
Technically, your home office setup must feature a Cable or Fiber Broadband Internet connection with a minimum speed of 35 mb/s that is strictly hard-wired via ethernet. Please note that internal systems are not compatible with Wi-Fi, Wi-Fi extenders, satellite internet, or mobile internet service providers (such as T-Mobile home internet). Additionally, a personal computer device with a functioning camera is mandatory to complete the comprehensive, paid 3-week training period.
While not strictly required, preferred candidates will bring previous experience in a fast-paced call center environment or customer support role. Familiarity with CRM systems, the Affordable Care Act (ACA), or individual health insurance guidelines will highly accelerate your success. Bilingual proficiency in Spanish is also a massive plus and comes with an increased base pay rate.
Working at Vimo
The company culture is built around lifting each other up and infusing a highly motivating, positive work environment despite the physical distance of remote setups. By building and operating award-winning, cloud-based enrollment tools, the team actively works to make finding and enrolling in health insurance simple and accessible for state agencies, brokers, and everyday consumers.
Why Choose Vimo for Your Next Remote Role
Choosing to build your career here means stepping into a collaborative, supportive ecosystem that values hard work and structural stability. The organization provides robust foundational benefits, including 401(k) matching, Paid Time Off (PTO), and an Individual Coverage HRA (ICHRA) setup. Furthermore, the company structure ensures you receive comprehensive, paid training to set you up for long-term success.
The award-winning technology platform operates the largest state-based health insurance marketplace footprint in the United States. This scale ensures that your daily efforts directly impact millions of consumers looking for clarity in their healthcare choices, making your day-to-day work deeply meaningful and rewarding.
How to Apply
If you are ready to take control of your career and join an elite team of remote professionals, getting started is simple. This full-time seasonal role offers incredible earning potential through base pay and performance incentives, completely eliminating your daily commute. Make sure your home internet setup meets the hard-wired ethernet requirements before submitting your application.
Quick Summary Table
| Attribute | Details |
| Company | Vimo / D&A Consulting Service LLC |
| Salary | $17.00 – $18.50 an hour (Bilingual up to $19.00/hr) |
| Key Requirement | Hard-wired Ethernet (No Wi-Fi) & 3-Week Training Attendance |
| Location | Richmond, VA 23219 (Remote) |
| Application Link | Apply on Company Site |
Explore More Opportunities
- Call Center Representative jobs in Richmond, VA
- Jobs at D&A CONSULTING SERVICE in Richmond, VA
- Call Center Representative salaries in Richmond, VA
Don’t let this opportunity pass you by. Take the next step in your professional journey and secure your spot in the upcoming remote training class today!
