Are you eager to break into the booming healthcare technology sector from the comfort of your own home? Net Health, a premier provider of cloud-based software and predictive analytics, is seeking enthusiastic individuals for their Client Support Representative I position. This fully remote entry-level role offers an exceptional gateway to building a sustainable career with a forward-thinking, high-growth SaaS organization.
If you are a natural problem solver who enjoys helping others navigate software and tools, this could be your ultimate professional match.
Job Overview
- Position: Client Support Representative I (Product Support Representative I)
- Employment Type: Full-Time
- Location: Fully Remote (Headquartered in Pittsburgh, PA 15222)
- Compensation: $17.60 – $22.00 an hour
- Benefits: Unlimited PTO, comprehensive healthcare, work-from-anywhere flexibility
Primary Responsibilities
- Analyze and resolve incoming software application issues for clients using internal department guidelines and strict service-level agreements.
- Interact professionally with clients to deliver clear, empathetic information regarding software products, troubleshooting errors, and handling inquiries.
- Assist users with core technical tasks, including downloading or updating essential software dependencies and updating system settings.
- Investigate software problems thoroughly using resource libraries, and smoothly escalate complex, level-3 engineering tickets when necessary.
- Document and manage digital cases promptly via inbound ticketing networks and client emails.
Eligibility Criteria
To thrive in this technical client support environment, candidates must meet basic educational standards. A minimum of a High School Diploma or equivalent GED is required for consideration. This structure ensures all incoming team members possess a strong fundamental base for professional communications.
Additionally, applicants should possess 1-2 years of experience within a dedicated technical support, client service, or front-facing interactive role. Candidates holding an associate or bachelor’s degree in a related field are also highly encouraged to apply, even if they have slightly less professional tenure.
Technical readiness is essential to hit the ground running with Net Health’s systems. You should have documented experience utilizing Microsoft Office utilities and the Google Suite toolkit. Crucially, 1-2 years of working exposure as a user of common enterprise platform ecosystems—such as Salesforce, NetSuite, Oracle, SAP, or Freshdesk—is strictly required to manage daily assignments smoothly. While not mandatory, having prior customer support experience in a medical or clinical setting is highly desired.
Working Environment and Culture
Net Health champions a highly flexible work-from-anywhere corporate framework built on transparency, personal accountability, and deep respect for individual needs. Team members collaborate closely across specialized remote departments to ensure healthcare workers receive seamless digital help. Because client requirements run around the clock, some structured holiday, evening, and weekend shifts will be required to maintain complete coverage across US time zones.