Dropbox — Customer Success Manager (Remote USA)
Dropbox is hiring a Customer Success Manager (Remote) at $126,800 – $193,100 a year on the listing. Join the Customer Experience and Success (CXS) team supporting 700M+ users and 575k teams on Dropbox’s Virtual First model.
Job Overview
- Company: Dropbox
- Role: Customer Success Manager
- Location: Remote (United States — Zones 2 & 3 per listing)
- Job type: Full-time
- Pay: $126,800 – $193,100 a year
- Team: Customer Experience and Success (CXS)
Primary Responsibilities
- Drive customer outcomes, retention, and lifetime value across Dropbox accounts
- Turn customer insights into action across product touchpoints
- Partner cross-functionally to amplify the customer voice
- Support adoption and success on Dropbox’s collaboration and storage products
- Contribute to a Virtual First culture with async collaboration and intentional in-person gatherings (~5–10% travel)
Eligibility Criteria
Minimum: Customer success, account management, or client-facing SaaS experience; strong communication and problem-solving; comfort with remote, async workflows.
Preferred: Experience with enterprise or team customers; data-informed account planning; familiarity with AI tools used responsibly in day-to-day work.
Dropbox lists US zone eligibility (Zones 2 & 3) — confirm your zip/metro fits before applying. This is a trusted employer listing with pay shown on the source.
Why Choose Dropbox
Dropbox pioneered Virtual First work — remote autonomy with intentional team connection. CXS sits at the center of how hundreds of millions of users experience the product.
Published pay for this role is $126,800 – $193,100 a year — strong clarity for a mid-to-senior customer success seat at a household tech brand.
How to Apply
Customer success professionals with SaaS account experience should apply via the official Dropbox posting below. Highlight retention, adoption, and cross-functional customer advocacy in your resume.
| Company | Dropbox |
| Salary | $126,800 – $193,100 a year |
| Key Requirement | Customer success / SaaS account management; US remote zones 2–3 |
| Location | Remote (United States) |
| Application Link | Apply on Company Site |
More customer-facing remote roles: Customer Service Jobs · Capital One Marketing Lead.
High-pay remote roles at established employers move quickly when pay is shown upfront — apply early if your experience aligns.