In an era where data-driven marketing defines brand success, Zeta Global is expanding its reach by adding a forward-thinking Customer Success Manager to its dynamic team. This remote role, based out of Nashville, TN, offers an incredible opportunity to serve as a vital liaison and strategic partner for a diverse portfolio of enterprise clients. If you possess a sharp analytical mind, a passion for digital advertising, and a proven track record of nurturing high-value client relationships, this position is designed for your career growth.
Job Overview
- Position: Customer Success Manager
- Company: Zeta Global
- Location: Nashville, TN (Remote)
- Salary Range: $75,000 – $80,000 a year
- Core Focus: Client retention, account growth, and omnichannel marketing execution
Primary Responsibilities
- Account Growth: Own a dedicated portfolio of accounts, actively driving revenue expansion through strategic up-sells, cross-sells, and renewals.
- Client Consultation: Act as the primary day-to-day point of contact, orchestrating weekly status updates and leading high-impact Quarterly Business Reviews (QBRs).
- Cross-Functional Synergy: Collaborate smoothly with internal Operations, Analytics, and Product teams to ensure campaign launches are flawless and aligned with client metrics.
- Performance Optimization: Closely monitor campaign data, decode performance metrics, and deliver proactive optimization recommendations to maximize client ROI.
Eligibility Criteria
To excel in this client-facing capacity, candidates must bring a solid foundation in modern digital ecosystems and client management frameworks. Zeta Global requires 2 to 3 years of professional experience specifically within digital advertising, marketing, or client services environments. Demonstrating a collaborative attitude alongside a self-starter mentality is essential for maneuvering through this fast-paced corporate setting.
Technical proficiency and an analytical orientation are critical for success in this role. Applicants must hold a strong analytical mindset with a practical, working knowledge of Excel and a deep comfort level interpreting complex performance data. Excellent communication skills are paramount, as you will need to confidently lead data-driven conversations with both technical and non-technical stakeholders.
Additionally, experience utilizing advanced campaign management tools, digital platforms, or specialized reporting systems is highly preferred. Because building deep, long-term partnerships is at the core of this position, candidates must also demonstrate a strong willingness to travel as needed to support client initiatives and corporate gatherings.
Additional Context
At Zeta Global, team culture is anchored on innovation, absolute transparency, and shared growth. The environment moves fast but rewards creativity and ownership, allowing you to interface directly with cutting-edge proprietary AI technology. You will join an inclusive ecosystem where diverse perspectives are celebrated, and cross-functional teams actively support one another to transform sophisticated marketing challenges into simple, elegant solutions.
Why Choose Zeta Global?
Joining Zeta Global means aligning your career with an industry leader recognized as the AI-Powered Marketing Cloud of choice for top-tier enterprise brands. Employees here enjoy a robust compensation structure complemented by premier workplace perks, including Unlimited Paid Time Off (PTO), which ensures you maintain an exceptional work-life balance. Furthermore, the comprehensive benefits suite includes top-tier medical, dental, and vision insurance alongside employee equity plans, pet insurance, and virtual wellness classes.
The company culture is deeply rooted in fostering a distinct sense of trust, belonging, and open advocacy. Zeta Global actively celebrates diversity and structures unique forums through its global Employee Resource Groups (ERGs) to ensure every team member can bring their whole self to work. This dedication to an inclusive, cutting-edge workplace has earned the organization widespread recognition across tech and marketing industries alike.
How to Apply
If you are ready to take ownership of this impactful Customer Success Manager role and accelerate your career within a thriving, AI-driven marketing ecosystem, taking the next step is simple. Review the consolidated summary below to ensure your profile aligns with our current structural requirements, and prepare your updated resume highlighting your analytical capabilities and account management successes. Click the official application link located directly within the summary table to submit your credentials to our recruitment team today.
Quick Job Summary
| Attribute | Details |
| Company | Zeta Global |
| Salary | $75,000 – $80,000 a year |
| Key Requirement | 2-3 years digital advertising/marketing experience & strong Excel skills |
| Location | Nashville, TN (Remote) |
| Application Link | Apply on Company Site |
Explore More Opportunities
- Looking for alternative client-facing tracks? Browse our open [Customer Service Jobs].
- Want to pivot toward campaign strategy? Explore our latest [Marketing & Communications Jobs].
- Interested in localized management paths? Discover competitive opportunities on our dedicated career boards.
Final Note
Opportunities to manage enterprise-level accounts backed by proprietary, world-class AI technology do not stay open long. Zeta Global is reviewing applicant credentials on a rolling basis, so ensure your resume stands out by showcasing tangible revenue growth and client retention metrics. Submit your application today and step into an empowering corporate culture built for your professional victory.
