In an era where data-driven marketing defines brand success, Zeta Global is expanding its reach by adding a forward-thinking Customer Success Manager to its dynamic team. This remote role, based out of Nashville, TN, offers an incredible opportunity to serve as a vital liaison and strategic partner for a diverse portfolio of enterprise clients. If you possess a sharp analytical mind, a passion for digital advertising, and a proven track record of nurturing high-value client relationships, this position is designed for your career growth.
Job Overview
- Position: Customer Success Manager
- Company: Zeta Global
- Location: Nashville, TN (Remote)
- Salary Range: $75,000 – $80,000 a year
- Core Focus: Client retention, account growth, and omnichannel marketing execution
Primary Responsibilities
- Account Growth: Own a dedicated portfolio of accounts, actively driving revenue expansion through strategic up-sells, cross-sells, and renewals.
- Client Consultation: Act as the primary day-to-day point of contact, orchestrating weekly status updates and leading high-impact Quarterly Business Reviews (QBRs).
- Cross-Functional Synergy: Collaborate smoothly with internal Operations, Analytics, and Product teams to ensure campaign launches are flawless and aligned with client metrics.
- Performance Optimization: Closely monitor campaign data, decode performance metrics, and deliver proactive optimization recommendations to maximize client ROI.
Eligibility Criteria
To excel in this client-facing capacity, candidates must bring a solid foundation in modern digital ecosystems and client management frameworks. Zeta Global requires 2 to 3 years of professional experience specifically within digital advertising, marketing, or client services environments. Demonstrating a collaborative attitude alongside a self-starter mentality is essential for maneuvering through this fast-paced corporate setting.
Technical proficiency and an analytical orientation are critical for success in this role. Applicants must hold a strong analytical mindset with a practical, working knowledge of Excel and a deep comfort level interpreting complex performance data. Excellent communication skills are paramount, as you will need to confidently lead data-driven conversations with both technical and non-technical stakeholders.
Additionally, experience utilizing advanced campaign management tools, digital platforms, or specialized reporting systems is highly preferred. Because building deep, long-term partnerships is at the core of this position, candidates must also demonstrate a strong willingness to travel as needed to support client initiatives and corporate gatherings.
Additional Context
At Zeta Global, team culture is anchored on innovation, absolute transparency, and shared growth. The environment moves fast but rewards creativity and ownership, allowing you to interface directly with cutting-edge proprietary AI technology. You will join an inclusive ecosystem where diverse perspectives are celebrated, and cross-functional teams actively support one another to transform sophisticated marketing challenges into simple, elegant solutions.