Are you a tech-savvy professional who thrives on solving problems and delivering top-tier service? A phenomenal opportunity has opened up at Rippling for a dedicated Customer Support Specialist, Time Support. If you are looking for a stable, high-paying remote role where your analytical skills and empathy can shine, this is the perfect career move for you.
Job Overview
- Role: Customer Support Specialist, Time Support
- Company: Rippling
- Location: El Paso, TX (Remote – Mountain/Pacific Time Zone Shift)
- Pay Rate: $22.19 – $23.49 an hour
- Employment Type: Full-time
Primary Responsibilities
- Become a Product Expert: Maintain an exceptionally high level of product knowledge to provide precise information and technical assistance to clients and peers.
- Own Customer Issues: Take full charge of complex customer challenges from initiation to final resolution within a fast-paced environment.
- Multi-Channel Communication: Respond promptly and professionally to client inquiries via email, live chat, and video conferencing.
- Troubleshoot & Resolve: Analyze and diagnose SaaS product or service complaints, determine root causes, and explain the best available solutions.
- Collaborate Globally: Document customer data in the CRM system and share critical user feedback with Product and Engineering teams to drive system updates.
Eligibility Criteria
To qualify for this position, candidates must hold a Bachelor’s degree and possess 1 to 4 years of dedicated customer support experience specifically within a SaaS business. Proven experience troubleshooting digital platforms with high attention to detail is a must-have for day-to-day success.
Excellent written and verbal communication skills in English are mandatory, alongside superior time management capabilities to prioritize unexpected deadlines. Crucially, candidates must currently reside in a Pacific or Mountain timezone state and have the absolute ability to work an assigned shift between the hours of 9:00 AM to 6:00 PM PST.
The internal support culture at Rippling rewards proactive innovators who are hungry for continuous professional development. You will step into a highly collaborative, fast-moving environment where fresh perspectives are highly valued and long-term career growth is actively nurtured.
Why Choose Rippling?
Choosing Rippling means joining a powerhouse platform that revolutionizes how global businesses manage HR, IT, and Finance in a single system. Employees receive a highly competitive hourly wage alongside comprehensive health benefits and corporate equity options. It is a rare chance to scale your career at one of America’s best startup employers as recognized by Forbes.
The internal team structure thrives on diversity, mutual support, and a shared passion for complex problem-solving. While the company prioritizes collaborative in-office work culture for team members located near physical offices, this specific role offers a robust, highly structured remote framework for candidates based across the Mountain and Pacific time zones.
If you are eager to adapt your existing tech support skills, expand your technical knowledge, and go the extra mile to deliver exceptional service, taking action today is your best path forward. This position offers immediate corporate onboarding for selected candidates who meet the dynamic qualifications.
Quick Summary Table
| Attribute | Details |
| Company | Rippling |
| Salary | $22.19 – $23.49 an hour + Benefits + Equity |
| Key Requirement | Bachelor’s Degree & 1-4 Years SaaS Support Experience |
| Location | El Paso, TX (Remote, MT/PT Shifts Only) |
| Application Link | Apply on Company Site |
Explore More Opportunities
If you are looking to review similar corporate postings, browse through our updated Customer Service Jobs dashboard. We regularly publish competitive remote tech openings across the United States to match your specialized SaaS background.
Don’t let this competitive opportunity pass you by. Submit your application files today to secure your interview slot with the hiring committee before the entry window closes.
