Are you a seasoned IT professional looking to level up your career with an industry leader? CyberSheath Services International LLC is expanding its elite team and is actively seeking a high-caliber Helpdesk Technician III for a fully remote position. If you excel at solving complex technological challenges independently and want to be part of a rapidly growing Managed Service Provider (MSP), this position offers the upward trajectory and stable professional home you have been searching for.
Job Overview
- Position Title: Helpdesk Technician III
- Company: CyberSheath Services International LLC
- Location: Remote (United States)
- Salary Range: $85,000 – $100,000 a year
- Shift & Schedule: Evenings as needed, On-call rotation
Primary Responsibilities
- Advanced Troubleshooting: Remotely resolve advanced client requests involving end-user hardware, software, and cloud infrastructure escalated from Tier 1 and Tier 2 technicians.
- Systems Operational Support: Maintain daily performance and configuration for Windows, Mac, and Linux environments alongside Microsoft Office 365, Azure, Teams, and SharePoint ecosystems.
- Infrastructure Management: Monitor and configure core networking devices including firewalls, switches, and wireless access points, while deploying vital security tools and management agents.
- Documentation & Compliance: Create comprehensive documentation for internal or client infrastructures and accurately track administrative ticketing inputs using remote tools.
Eligibility Criteria
To ensure success in this senior technical support capacity, candidates must meet a strict set of professional requirements. Specifically, you must possess a minimum of 4+ years working directly for a Managed Service Provider (MSP) alongside at least 7+ years of experience working on an Information Technology Helpdesk. Proficiency utilizing Remote Monitoring and Management (RMM) frameworks like Automate, Labtech, Continuum, or NinjaOne is mandatory, as is prior experience tracking incidents with ConnectWise Manage.
Beyond core software proficiency, ideal applicants must showcase deep competence across Microsoft Server Active Directory, Group Policies, and contemporary cloud platforms such as Azure Entra ID, Intune, and Autopilot. While a Bachelor’s degree in Computer Science or Engineering is preferred, having active certifications like CompTIA Security+, Network+, AZ900, or AZ104 will dramatically elevate your application. Candidates must be fully authorized to work for any employer in the United States without sponsorship.
Remote Work Environment & Expectations
This full-time career path operates in a fast-paced, completely virtual environment with occasional potential for client site visits. Because CyberSheath serves critical defense infrastructures requiring high-availability support, candidates must be flexible to work evenings as needed and handle assigned on-call rotations gracefully. This requires robust self-motivation, independent critical thinking skills, and a dedication to maintaining top-tier data security controls.
Why Choose CyberSheath Services International LLC?
Choosing to build your career at CyberSheath means joining a security-first environment dedicated to safeguarding the Defense Industrial Base (DIB). CyberSheath stands apart by integrating sophisticated threat mitigation strategies with business compliance, eliminating redundant corporate spend while building impenetrable infrastructure for clients. Here, your technical skills are respected, developed, and properly compensated through high-tier salary structuring.
Forward-Thinking Corporate Culture
At CyberSheath, innovation and independent problem-solving are celebrated rather than restricted by corporate bureaucracy. Team members wear multiple operational hats to facilitate swift client resolutions, resulting in an exceptionally collaborative virtual workplace where high performers thrive. By aligning yourself with our rapidly escalating enterprise, you gain unmatched hands-on exposure to cutting-edge cloud architecture, advanced encryption tech, and complex SIEM/SOAR platforms.
How to Apply
We welcome your talent and are eager to review your specialized credentials for this open remote position. If you possess the required 7+ years of helpdesk tenure and a proven history of managing complex network escalations within an MSP framework, take the next step toward security-focused career growth today. Please review the centralized job profile summary detailed below and click the authoritative corporate portal reference to submit your formal application documents directly to our recruiting specialists.
Quick Summary Table
| Attribute | Details |
| Company | CyberSheath Services International LLC |
| Salary | $85,000 – $100,000 a year |
| Key Requirement | 4+ years MSP experience & 7+ years Helpdesk experience |
| Location | Remote (US-Based) |
| Application Link | Apply on Company Site |
Explore More Opportunities
- Senior Systems Engineer – Remote IT Solutions
- Cybersecurity Compliance Analyst – DIB Specialist
- Network Security Infrastructure Lead – Virtual Office
Final Encouragement
Positions of this caliber with competitive six-figure earning potentials and comprehensive remote flexibilities fill exceptionally fast. Do not delay your submission—secure your place in our screening cycle today and position yourself at the forefront of defense-grade IT managed services.
