Are you a seasoned IT professional looking to level up your career with an industry leader? CyberSheath Services International LLC is expanding its elite team and is actively seeking a high-caliber Helpdesk Technician III for a fully remote position. If you excel at solving complex technological challenges independently and want to be part of a rapidly growing Managed Service Provider (MSP), this position offers the upward trajectory and stable professional home you have been searching for.
Job Overview
- Position Title: Helpdesk Technician III
- Company: CyberSheath Services International LLC
- Location: Remote (United States)
- Salary Range: $85,000 – $100,000 a year
- Shift & Schedule: Evenings as needed, On-call rotation
Primary Responsibilities
- Advanced Troubleshooting: Remotely resolve advanced client requests involving end-user hardware, software, and cloud infrastructure escalated from Tier 1 and Tier 2 technicians.
- Systems Operational Support: Maintain daily performance and configuration for Windows, Mac, and Linux environments alongside Microsoft Office 365, Azure, Teams, and SharePoint ecosystems.
- Infrastructure Management: Monitor and configure core networking devices including firewalls, switches, and wireless access points, while deploying vital security tools and management agents.
- Documentation & Compliance: Create comprehensive documentation for internal or client infrastructures and accurately track administrative ticketing inputs using remote tools.
Eligibility Criteria
To ensure success in this senior technical support capacity, candidates must meet a strict set of professional requirements. Specifically, you must possess a minimum of 4+ years working directly for a Managed Service Provider (MSP) alongside at least 7+ years of experience working on an Information Technology Helpdesk. Proficiency utilizing Remote Monitoring and Management (RMM) frameworks like Automate, Labtech, Continuum, or NinjaOne is mandatory, as is prior experience tracking incidents with ConnectWise Manage.
Beyond core software proficiency, ideal applicants must showcase deep competence across Microsoft Server Active Directory, Group Policies, and contemporary cloud platforms such as Azure Entra ID, Intune, and Autopilot. While a Bachelor’s degree in Computer Science or Engineering is preferred, having active certifications like CompTIA Security+, Network+, AZ900, or AZ104 will dramatically elevate your application. Candidates must be fully authorized to work for any employer in the United States without sponsorship.
Remote Work Environment & Expectations
This full-time career path operates in a fast-paced, completely virtual environment with occasional potential for client site visits. Because CyberSheath serves critical defense infrastructures requiring high-availability support, candidates must be flexible to work evenings as needed and handle assigned on-call rotations gracefully. This requires robust self-motivation, independent critical thinking skills, and a dedication to maintaining top-tier data security controls.