The modern workplace thrives on seamless technology, and at the core of that efficiency is a dedicated technical team. If you are passionate about solving complex tech puzzles and helping professional teams maintain their operational momentum, a rewarding new position in the Windy City awaits your expertise. This role sits at the intersection of critical infrastructure maintenance and high-impact end-user support.
Job Overview
- Position: IT Systems Support Analyst
- Company: NORR
- Location: Chicago, IL (On-Site)
- Salary Range: $60,000 – $85,000 / annually
- Job Type: Full-time
Primary Responsibilities
- Diagnose, troubleshoot, and resolve hardware, software, network, and Windows account issues in a timely manner.
- Deploy, configure, patch, and update approved operating systems and software solutions to maintain company standards.
- Manage corporate iOS and Android mobile devices utilizing Microsoft Intune MDM solutions.
- Coordinate user onboarding and offboarding by provisioning accounts, permissions, hardware configurations, and conducting IT orientations.
- Document support workflows, resolutions, and system workarounds within the internal ticketing system and knowledge base.
Eligibility Criteria
To excel in this foundational technical role, candidates are required to possess 3 to 5 years of hands-on experience working within structured service desk environments, desktop support teams, or IT operations. A formal College Diploma or University Degree in Information Technology, or an equivalent track record of professional experience, is mandatory to ensure a strong conceptual and practical foundation.
Technically, absolute proficiency in Microsoft Windows 11 Operating Systems, iOS, and Android OS is necessary. Candidates must demonstrate working expertise across Active Directory, O365, and Azure environments, including daily administration of Teams, Outlook, Office Apps, Windows Desktop Management, and Endpoint Manager (Intune). Exceptional verbal and written English communication skills alongside top-tier customer service capabilities are essential for interacting with fast-paced design teams.
While not strictly required, holding verified industry IT certifications in ITIL, Microsoft, or Cisco environments will be considered a significant asset during the evaluation process. These credentials showcase a formal commitment to standardized frameworks and optimized system workflows.
A Dynamic Global Environment
Joining this team means embedding yourself within an employee-owned global architecture and engineering firm comprising 800 multidisciplinary professionals. This specific customer-focused role interfaces directly with active Architecture, Engineering, and Interior Design teams, requiring an agile mindset to resolve disruptive technical issues rapidly. You will act as a pivotal localized anchor for the Chicago office while collaborating synchronously with a broader global IT service delivery network.
Why Choose NORR?
Working here means stepping into an environment that respects individual contribution and supports comprehensive personal well-being. Employees receive a competitive, merit-based compensation package alongside robust medical, dental, vision, and life insurance policies. Financial stability is emphasized through short and long-term disability plans, a strong 401(k) retirement savings plan with dedicated employer contributions, and integrated access to Wellness and Employee Assistance Programs (EAP).
A Culture of Design Thinking
For more than 85 years, design thinking has been the ultimate cornerstone of the company’s organizational purpose, driving innovation across 12 distinct market sectors. The internal culture pushes the boundaries of what is possible, merging creative architecture with rigid engineering to support both human populations and the planet. This shared corporate drive fosters a collaborative, high-energy environment where technology professionals are valued as critical enablers of global structural design.
Take the Next Step in Your Career
If you are ready to apply your technical analytical skills to a position that offers global exposure and local impact, we encourage you to submit your credentials. This full-time role offers an exceptional runway to manage modern enterprise platforms like Intune and Azure while securing a business-critical local framework. Review the consolidated summary below to finalize your application directly with the hiring team.
Quick Summary Table
| Attribute | Details |
| Company | NORR |
| Salary | $60,000 – $85,000 / annually |
| Key Requirement | 3-5 years experience with Active Directory & Intune |
| Location | Chicago, IL (On-Site) |
| Application Link | Apply on Company Site |
Explore More Opportunities
We continuously track top-tier technical support pathways in major metropolitan hubs. If you are exploring options, check out our curated list of alternative local options such as our Desktop Support Specialist positions in Illinois or browse through our Network Infrastructure Analyst career pathways. Keeping your options open ensures you find the ideal match for your professional timeline.
Shape the Future of Enterprise IT
Do not miss the opportunity to join an enduring, legacy-driven global team where your support directly influences visible real-world infrastructure. Prepare your updated resume, highlight your administrative milestones in cloud-based active directories, and make your mark on the industry today.
