Client Services Representative (Remote)

Are you looking for a stable, high-paying remote role where your communication skills and attention to detail can shine? American Financial Management, Inc. (AFM) is expanding its dedicated team and seeking a professional Client Services Representative to support essential operations. This 100% work-from-home position offers an exceptional opportunity to manage crucial corporate relationships while enjoying competitive benefits and an stable compensation package.

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Job Overview

• Position: Client Services Representative / Coordinator
• Company: American Financial Management, Inc.
• Location: 100% Remote (US-based)
• Salary Range: $35,000 – $50,000 a year
• Employment Type: Full-Time

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Primary Responsibilities

• Serve as the primary day-to-day email point of contact for corporate clients, answering inquiries and maintaining high professional standards.
• Support internal collection teams and collectors by organizing documentation, managing disputes, and facilitating settlements.
• Manage client portals, initiate account setup, and extract necessary documentation to ensure workflow consistency.
• Maintain accurate internal records and coordinate data across internal collection systems.

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Eligibility Criteria

To qualify for this position, candidates must meet the following mandatory requirements:

• Experience: 1 to 3 years of dedicated experience in collections or client services within a collection environment.
• Technical Skills: Proficiency with Microsoft Office (specifically Outlook, Excel, and Word), along with experience navigating CRMs, client portals, or dedicated collection software.
• Industry Knowledge: A solid, working understanding of basic collection terminology, workflow streams, and account-level client requests.

Preferred qualifications that will set your application apart include exceptional written communication skills with a client-focused tone, an analytical problem-solving mindset, and the confidence to interact professionally with C-suite stakeholders regarding contract terms, fee structures, and service-level expectations.

The ideal candidate thrives in a fast-paced environment where managing multiple requests and meeting strict deadlines is standard. You will fit right into a culture that values meticulous attention to detail, execution accuracy, and collaborative support across internal and external corporate lines.