Customer Care Advisor (Remote)

Are you an empathetic listener who truly enjoys connecting with people from all walks of life? NCD Dental & Vision has opened doors for a remote Customer Care Advisor to join an energetic, collaborative digital community. If you want to drop the rigid corporate grind and join a unique culture of winners, nerds, and gamers, your next career chapter starts right here.

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Job Overview

• Position: Customer Care Advisor
• Company: NCD (Partnered with MetLife, VSP, and Zurich)
• Location: 100% Work from Home (Dallas, TX base)
• Compensation: $17.50 – $18.50 per hour
• Job Type: Full-time

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Primary Responsibilities

• Manage fluid inbound and outbound communication channels, including phone, email, and live chat with members and healthcare providers.
• Review active dental and vision products to accurately answer inquiries regarding policies, client accounts, policy additions, and transactional updates.
• Resolve billing discrepancies and client service complaints seamlessly, routing complex or escalated concerns safely to specialized departments.
• Document every client interaction in the central CRM architecture to maintain pristine accounts, data transparency, and updated historical user notes.
• Educate active members on how to maximize their strategic health plans, boosting long-term customer retention and establishing a foundation of trust.

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Eligibility Criteria

To be considered for this high-growth role, candidates must demonstrate 2+ years of consistent customer service or call center experience. While a college degree is preferred, it is not mandatory. What truly matters is an exceptional command of verbal and written communication, allowing you to explain insurance nuances clearly and compassionately.

Technically, you should be proficient across standard business applications, specifically MS Word, Excel, Outlook, Teams, and standard CRM tools. Because this is a high-volume support environment, you must possess the ability to multitask effectively—simultaneously listening to clients, typing comprehensive notes, navigating multiple browser tabs, and maintaining full engagement.

Candidates who are bilingual in Spanish are highly encouraged to apply and will qualify for an additional hourly pay differential. You must also provide a quiet, professional remote workspace free from background noises to protect sensitive caller data.

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Working at NCD

NCD operates heavily on five core pillars: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven. This isn’t an isolated remote silo; it’s an active community dedicated to personal and professional development. Your journey kicks off with 2 to 4 weeks of fully paid remote training, and the company ships all necessary computer hardware directly to your doorstep alongside a continuous work-from-home allowance.