Customer Care Agent, Consumer Access (Hybrid)

Are you passionate about making a difference in the lives of patients and their families? Baptist Health South Florida is looking for a dedicated Customer Care Agent to join our Consumer Access team and provide exceptional service in a fast-paced healthcare environment.

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Job Overview:

• Role: Customer Care Agent, Consumer Access
• Industry: Healthcare
• Schedule: Full-time, 8-hour shifts, Monday – Friday
• Location: Miami, FL (Hybrid – 4 weeks on-site training required)

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Primary Responsibilities:

• Operate a telephone switchboard to manage incoming, outgoing, and interoffice calls.
• Deliver exceptional customer service to patients, families, and community members.
• Escalate consumer concerns effectively across various communication channels.
• Accurately direct calls to the appropriate departments to ensure seamless patient care.

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Eligibility Criteria:

• Required: High School Diploma, Certificate, or GED.
• Required: Minimum of two years of customer service experience.
• Required: Basic computer knowledge and excellent written and verbal communication skills.
• Preferred: Experience with Customer Relations Management (CRM) tools like Salesforce or Electronic Medical Records (EMR) scheduling systems.

Our organization is committed to providing a supportive environment where every team member is valued. To succeed in this role, you must be able to work well under pressure and maintain a quiet, distraction-free home office environment for remote work post-training.