The intersection of life sciences and cutting-edge robotics is redefining modern discovery, and a premier leader in lab orchestration is looking for dedicated technical talent. HighRes is currently seeking an adaptable, solution-driven professional to step into the crucial role of Automation Support Engineer II based out of San Diego, California. If you thrive on solving intricate hardware-software puzzles and love delivering phenomenal customer experiences, this is your chance to shine.
Job Overview
- Company: HighRes
- Role: Automation Support Engineer II
- Location: San Diego, CA (Hybrid – Includes Remote, Office, and Client Site Work)
- Compensation: $90,000 – $115,000 a year
- Travel: Approximately 30% domestic travel required
Primary Responsibilities
- System Case Management: Serve as the primary point of contact for West Coast client accounts, troubleshooting complex software workflows and hardware configurations.
- Integration & Code Deployment: Debug, script, and deploy code to seamlessly integrate diverse laboratory automation devices.
- Network & Database Configuration: Troubleshoot network communications using TCP/IP and serial interfaces, and configure relational databases for advanced scheduling software.
- Collaborative Resolution: Work closely with internal software developers and field service teams to implement reliable, long-term technical fixes.
Eligibility Criteria
To step confidently into this mid-level engineering environment, candidates must meet specific academic and foundational professional criteria. A Bachelor’s degree in a technical field such as Computer Science, Robotic Engineering, or a highly related scientific/engineering discipline is required. Additionally, you must possess a valid driver’s license, a current passport, and reliable personal transportation to accommodate travel needs.
For this tier-two support engineering role, a minimum of 4+ years of hands-on experience in laboratory automation, robotics, or dedicated software support environments is essential. Candidates need to showcase basic, functional proficiency in Object-Oriented Programming languages, specifically C# or Python, along with a proven track record of logging bugs and tracking mechanical or electrical issues through to resolution.
Beyond technical expertise, exceptional communication skills are paramount. Highly qualified applicants possess a professional demeanor tailored for client interactions, strong time-management capabilities, and an inherent love for continuous learning. Preferred qualifications include prior exposure to robotic arms, system deployment within bio/pharmaceutical environments, and familiarity with networking protocols.
Working with HighRes means joining an adaptable, energetic culture focused directly on human health discoveries. You will work across teams to manage up to 30 customer accounts, fluctuating workloads, and high-visibility issues with precision. This hybrid framework empowers you to manage tasks from home, collaborate in the office, and make an impact live on-site.