Are you tech-savvy, eager to enter the healthcare industry, and passionate about supporting patient care? Zimmer Biomet is seeking a remote Clinical Technology Specialist based in the San Francisco Bay Area to provide critical technical solutions for innovative medical products. This entry-point opportunity offers a robust career roadmap with the explicit expectation to develop into a Junior Account Manager within an 18-month timeframe.
Job Overview
- Company: Zimmer Biomet
- Position: Clinical Technology Specialist
- Location: San Francisco Bay Area, CA (Remote with West Coast travel)
- Salary: $51,000 – $65,000 base salary + overtime + bonus potential
- Travel Requirements: 50% – 70%
Primary Responsibilities
- Provide Level 1 in-field technical troubleshooting and adoption support for Persona IQ smart implants and the mymobility care app.
- Assist surgeon teams, healthcare providers, and patients directly with software installation, WiFi setups, and hardware replacements.
- Collaborate cross-functionally across business units and offer on-site updates to operating room (OR) laptops and base stations.
- Identify post-operative data transmission issues and proactively work to resolve root cause technical problems.
Required Eligibility Criteria
To be successful in this fast-paced medical tech environment, you must possess an Associate’s Degree paired with 2–3 years of experience in computer maintenance, customer IT support, or a closely equivalent combination of technical training. A valid driver’s license and reliable transportation are mandatory to accommodate the essential travel commitments across regional territories.
Candidates must demonstrate strong end-user IT capabilities and a foundational understanding of networking configurations. Excellent communications skills are vital to explain complex software installations clearly to non-technical patient users, while keeping exact compliance with strict HIPAA standards.
Preferred Skills and Attributes
Applicants holding a Bachelor’s Degree in Information Technology, Biomedical Science, Engineering, or a related discipline will hold a distinct advantage. Technical IT certifications and prior familiarity navigating an established Incident Management System are highly desirable traits that match our system needs. Given our broad patient base, formal education or background working alongside diverse cultures and non-English languages is considered an exceptional asset.
Work Environment & Team Culture
This remote role operates at the cutting edge of global medical technology, delivering solutions that enhance patient mobility around the world every single day. Due to the real-time support needs of healthcare teams and patients, you will work an adaptable schedule that regularly extends outside traditional business hours. Zimmer Biomet nurtures an inclusive environment offering strong employee resource groups, robust wellness initiatives, and consistent career advancement paths.