Are you a tech-savvy professional who thrives on helping others succeed? Stokes Pharmacy is looking for a highly organized and customer-centric individual to step into an impactful role. If you are ready to champion user success while working directly with cutting-edge healthcare platform software, this opportunity is built for you.
Job Overview
- Position: IFill Technical & Customer Support Associate
- Company: Stokes Pharmacy (Stokes Healthcare)
- Location: 6000 Commerce Parkway, Mount Laurel, NJ 08054
- Type: Full-time, Non-exempt
- Compensation: Starting at $18/hour based on experience, plus twice-a-year bonuses
Primary Responsibilities
- Triage and support: Act as the primary point of contact to handle inbound inquiries from IFill platform users.
- Outbound engagement: Make proactive outbound calls to both existing and prospective software clients.
- Onboard and educate: Walk new users through specialized features using webinars, calls, videos, documentation, and online tutorials.
- Product testing: Adjudicate and test upcoming software updates and releases to ensure they meet specifications and client expectations.
- Feedback loop: Identify client needs and collaborate directly with the internal Product Management team to advocate for future platform enhancements.
Eligibility Criteria
To excel in this position, candidates must meet the foundational requirements needed to tackle a dynamic workload with minimal supervision. A High School Diploma or GED is required. Applicants should possess previous experience supporting computer software products and services, showcasing moderate to advanced computer literacy and a proven ability to master new software platforms quickly and thoroughly.
Because you will act as the primary voice of the brand, strong communicative traits are heavily prioritized. Outstanding phone skills, presence, and professional branding are mandatory. You must have an analytical mind geared toward problem-solving, strong organizational skills, and strict attentiveness to client details.
Equally vital to your technical capabilities is your overall professional work ethic. Stokes Healthcare prizes an ongoing desire to learn, exceptional patience when dealing with repetitive user questions, and a high commitment to individual quality. Because of the immediate operational demands of this department, candidates must consistently exhibit excellent punctuality and low absenteeism.
Work Environment & Physical Demands
This role operates within a bustling, professional office setting in Mount Laurel, NJ. Employees face regular interruptions and tight deadlines, requiring resilience under pressure. The physical demands involve standard desk environments with frequent sitting, standing, bending, or walking intermittently for 7 to 10 hours a day, alongside the finger dexterity required to handle common office hardware.
Why Choose Stokes Pharmacy?
Choosing to grow your career with Stokes Healthcare means joining a reputable, established medical industry leader dedicated to quality care and operational excellence. Employees enjoy stability, competitive hourly wages, and an attractive performance incentive structure featuring bonuses paid out twice a year. You will work inside a highly collaborative ecosystem where your daily insights directly impact software development and customer retention.
Company Culture & Excellence
Stokes Pharmacy promotes an inclusive, supportive corporate climate centered squarely around client satisfaction and continuous innovation. Team members are encouraged to take the initiative, work independently, and expand their administrative and technical fields of knowledge. It is an environment where individual dedication to quality is recognized, and long-term career growth is actively nurtured.
How to Apply
If you match the qualifications and are eager to elevate your technical support career with Stokes Pharmacy, taking the next step is simple. The hiring team is reviewing applications immediately for this Mount Laurel position. Ensure your resume highlights your software support background and professional phone communication skills before clicking through to submit your official application.
Quick Summary Table
| Attribute | Details |
| Company | Stokes Pharmacy (Stokes Healthcare) |
| Salary | From $18/hour + twice-a-year bonuses |
| Key Requirement | High school diploma/GED + software support experience |
| Location | 6000 Commerce Parkway, Mount Laurel, NJ 08054 |
| Application Link | Apply on Company Site |
Explore More Opportunities
- Customer Service Specialist Jobs in Mount Laurel, NJ
- Technical Support Analyst Vacancies in New Jersey
- Healthcare Administrative Roles at Stokes Pharmacy
Final Note
Don’t let this chance pass you by if you are passionate about customer success and technical platform troubleshooting. Submit your information today and position yourself for a stable, rewarding role within a thriving healthcare organization!
