Are you a tech-savvy professional who thrives on helping others succeed? Stokes Pharmacy is looking for a highly organized and customer-centric individual to step into an impactful role. If you are ready to champion user success while working directly with cutting-edge healthcare platform software, this opportunity is built for you.
Job Overview
- Position: IFill Technical & Customer Support Associate
- Company: Stokes Pharmacy (Stokes Healthcare)
- Location: 6000 Commerce Parkway, Mount Laurel, NJ 08054
- Type: Full-time, Non-exempt
- Compensation: Starting at $18/hour based on experience, plus twice-a-year bonuses
Primary Responsibilities
- Triage and support: Act as the primary point of contact to handle inbound inquiries from IFill platform users.
- Outbound engagement: Make proactive outbound calls to both existing and prospective software clients.
- Onboard and educate: Walk new users through specialized features using webinars, calls, videos, documentation, and online tutorials.
- Product testing: Adjudicate and test upcoming software updates and releases to ensure they meet specifications and client expectations.
- Feedback loop: Identify client needs and collaborate directly with the internal Product Management team to advocate for future platform enhancements.
Eligibility Criteria
To excel in this position, candidates must meet the foundational requirements needed to tackle a dynamic workload with minimal supervision. A High School Diploma or GED is required. Applicants should possess previous experience supporting computer software products and services, showcasing moderate to advanced computer literacy and a proven ability to master new software platforms quickly and thoroughly.
Because you will act as the primary voice of the brand, strong communicative traits are heavily prioritized. Outstanding phone skills, presence, and professional branding are mandatory. You must have an analytical mind geared toward problem-solving, strong organizational skills, and strict attentiveness to client details.
Equally vital to your technical capabilities is your overall professional work ethic. Stokes Healthcare prizes an ongoing desire to learn, exceptional patience when dealing with repetitive user questions, and a high commitment to individual quality. Because of the immediate operational demands of this department, candidates must consistently exhibit excellent punctuality and low absenteeism.
Work Environment & Physical Demands
This role operates within a bustling, professional office setting in Mount Laurel, NJ. Employees face regular interruptions and tight deadlines, requiring resilience under pressure. The physical demands involve standard desk environments with frequent sitting, standing, bending, or walking intermittently for 7 to 10 hours a day, alongside the finger dexterity required to handle common office hardware.