Are you a tech-savvy professional with a passion for helping businesses build trust through security? Vanta is looking for a talented Technical Support Specialist to join our dynamic, remote-first team and help our customers navigate the complex world of security and compliance.
Job Overview
- Role: Technical Support Specialist
- Location: Remote (U.S. Based)
- Employment Type: Full-time
- Compensation: $83,000 – $98,000 per year + Equity
Primary Responsibilities
- Provide high-quality technical support via email, chat, and screen sharing.
- Troubleshoot complex technical issues and document solutions for internal knowledge-base improvement.
- Collaborate with Engineering and Product teams to escalate bugs and enhance product functionality.
- Act as a trusted advisor to customers throughout their security journey.
To be successful in this role, you should possess 4+ years of technical customer support experience in a SaaS or tech environment. You must have a strong working knowledge of APIs, networking, and log management tools like Datadog. Experience with cloud providers (AWS, Azure, GCP) and databases is highly preferred. We are looking for individuals who are comfortable troubleshooting in a fast-paced environment and are eager to leverage AI to amplify their daily productivity.
A successful Vanta team member demonstrates a deep sense of empathy, excellent problem-solving skills, and the ability to simplify complex solutions for our users. You must be comfortable working a 9AM-6PM PST schedule, which may include rotational on-call responsibilities, weekends, and holidays. Candidates must be authorized to work in the U.S. without the need for future sponsorship.
Vanta is a mission-driven company that fosters a kind, collaborative, and transparent culture. We prioritize team huddles, daily troubleshooting sessions, and continuous learning to ensure everyone has the support they need to thrive. If you are curious, collaborative, and ready to make a significant impact on internet security, we want to hear from you.
Why Join Vanta?
At Vanta, we believe that security should be continuous and verifiable. By joining our team, you are not just taking a job; you are helping businesses earn and prove trust. We offer industry-competitive salaries, comprehensive medical, dental, and vision coverage, 16 weeks of paid parental leave, and a generous health and wellness stipend to support your personal and professional growth.
Vanta is proud to be a diverse and inclusive workplace. We have fostered an environment where talented individuals from all backgrounds can succeed. From our remote-first operations to our global office presence in cities like San Francisco, New York, and Dublin, we offer a culture that emphasizes transparency and team success through virtual team-building events and continuous professional development.
Applying for this role is your first step toward building a career at a company that is redefining internet security. We are looking for candidates who are passionate about technical problem-solving and excited to contribute to our mission of trust management. Ensure your resume highlights your experience with SaaS platforms and cloud troubleshooting to help your application stand out.
| Attribute | Details |
| Company | Vanta |
| Salary | $83,000 – $98,000 / year |
| Key Requirement | 4+ years SaaS Technical Support Experience |
| Location | Remote (U.S.) |
| Application Link | Apply on Company Site |
If this role isn’t the perfect fit, you might want to Explore Our Other Engineering Roles or View Open Customer Success Positions. We are always looking for passionate people to help us grow.
We appreciate your interest in joining Vanta. Every application is reviewed with care by our recruiting team, and we look forward to potentially welcoming you to our mission. Good luck with your application!
