Zillow Sr. Customer Success Manager (Remote, USA)
Zillow is hiring a Sr. Customer Success Manager for its Agent Software and Advertising (ASA) team, with listed pay of $38.00 – $63.80 an hour. This is a remote USA post-sales role owning real estate partner accounts across Zillow Pro, Follow Up Boss, and Showcase — a trusted, household-name employer with pay shown upfront.
Job Overview
- Company: Zillow.com (Zillow Group)
- Role: Sr. Customer Success Manager
- Location: Remote (United States — employees may live in any of the 50 states with limited exceptions)
- Employment type: Full-time
- Pay: $38.00 – $63.80 an hour (state-specific bands; equity eligibility noted in listing)
- Travel: Up to ~20% for zRetreats and in-market meetings/events
Primary Responsibilities
- Own a portfolio of key real estate partners (agents, teams, brokerages) across Zillow Pro, Follow Up Boss, and Showcase
- Drive activation, adoption, retention, and expansion using data and customer insights
- Serve as primary post-sales consultant and trusted advisor to broker/owners, team leads, and top agents
- Facilitate onboarding and adoption with Implementation partners
- Leverage reporting to identify performance gaps and strengthen account health
- Coordinate with Sales, Implementation, Marketing, Product, and Support for a united customer experience
- Travel up to ~20% when in-person engagement advances outcomes
Eligibility Criteria
Required: 5+ years in a client-facing role (customer success, account management, sales, or consulting) at a SaaS or technology company managing strategic accounts. Able to work Eastern Time Zone hours. Proven track record driving activation, adoption, retention, expansion, and revenue improvement. Strong data storytelling, executive communication, and multi-stakeholder navigation. Bachelor’s degree or equivalent experience.
Preferred: Real estate industry knowledge or adjacent SaaS/ad-tech experience. Experience coaching business owners and teams on SaaS best practices.
This is not a generic call-center seat — it is a senior customer success role with a high-value book of business at a major U.S. real estate platform.
Why Choose Zillow
Zillow is the most-visited real estate platform in the U.S., helping customers buy, sell, finance, and rent with more confidence. The ASA organization bundles Zillow Pro, Follow Up Boss, and Showcase into one agent workflow — so CSMs help partners grow transactions, not just log support tickets.
Zillow has been recognized on lists including FORTUNE 100 Best Companies to Work For® 2025 and PEOPLE Companies That Care® 2025, reflecting an innovative, inclusive culture with remote flexibility across much of the U.S. workforce.
How to Apply
If you have SaaS customer success or strategic account experience and can support partners in Eastern Time hours, apply through the official listing link in the table below. Confirm the $38.00 – $63.80 an hour band for your state and the ~20% travel expectation before you submit. JobWisher never charges applicants.
Explore more High Paying Jobs, Customer Service roles, and other USA remote jobs with pay shown on JobWisher.
Zillow ASA roles attract strong applicants — if the listing is still open, apply early with a concise portfolio of retention, adoption, and expansion wins.