If you are a compassionate customer service professional looking to make a meaningful impact on patient lives, this is your moment. EPIC Health System LLC is actively seeking a dedicated and energetic Call Center Specialist to join our team on-site in Southfield, Michigan.
Job Overview
- Position: Call Center Specialist
- Company: EPIC Health System LLC
- Location: 18000 W 9 Mile Rd, Southfield, MI 48075 (On-Site)
- Employment Type: Full-Time
- Compensation: $20.00 an hour
Primary Responsibilities
- Serve as the primary, empathetic point of contact via phone for patients across multiple clinic locations.
- Efficiently manage appointment scheduling, rescheduling, and confirmation workflows.
- Coordinate communication seamlessly between healthcare providers, clinics, pharmacies, and external partners.
- Accurately enter and update essential information in Electronic Health Record (EHR) systems while strictly adhering to HIPAA and confidentiality standards.
- Address and remove barriers to care, guiding patients directly to the appropriate services, resources, or departments.
Eligibility Criteria
To excel in this fast-paced healthcare environment, candidates must meet the following baseline requirements:
- Education: High school diploma or GED equivalent.
- Experience: Minimum of 2 years of experience in a high-volume call center or customer service role (prior experience in healthcare, banking, hospitality, or retail settings is highly preferred).
- Technical Skills: Comfortable utilizing modern technology and navigating software programs; familiarity or hands-on experience with Electronic Health Record (EHR) systems is a major plus.
In addition to foundational experience, preferred candidates will possess a background managing escalated inquiries or navigating complex medical scheduling scenarios. Excellent verbal communication, a polished phone presence, and the innate ability to build trust quickly with patients are vital traits for success in this role.
Ultimately, we are looking for a team player who can balance high call volumes with precise quality and accuracy. If you can handle high-pressure environments while keeping patient satisfaction and empathy at the forefront, your skills will be highly valued on our team.
Why Choose EPIC Health System LLC?
At EPIC Health System LLC, we are transforming how healthcare is delivered by focusing heavily on compassion, accessibility, and comprehensive community care. We treat service not merely as an operating department, but as the foundation of our entire internal culture.
Employees enjoy a robust and comprehensive benefits package designed to support long-term personal and professional well-being. This includes competitive medical, dental, and vision insurance alongside short- and long-term disability options. Additionally, team members receive life and AD&D insurance, a 401(k) retirement plan, extensive Paid Time Off (PTO), dedicated holiday pay, and structured employee recognition programs.
How to Apply
We invite passionate professionals to take the next step in their careers by becoming the voice that guides patients through their healthcare journeys. Joining our mission-driven organization means entering a collaborative environment where accountability and career growth are celebrated. Don’t miss out on this rewarding full-time position—review our summary details below and submit your application today.
Quick Summary Table
| Attribute | Details |
| Company | EPIC Health System LLC |
| Salary | $20.00 an hour |
| Key Requirement | 2+ Years Call Center/Customer Service Experience |
| Location | Southfield, MI 48075 (On-Site) |
| Application Link | Apply on Company Site |
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We are constantly looking for talented professionals to help elevate our patient workflows. Secure your spot today and grow your healthcare career alongside an industry-leading team.
