Call Center Specialist (On-Site)

If you are a compassionate customer service professional looking to make a meaningful impact on patient lives, this is your moment. EPIC Health System LLC is actively seeking a dedicated and energetic Call Center Specialist to join our team on-site in Southfield, Michigan.

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Job Overview

• Position: Call Center Specialist
• Company: EPIC Health System LLC
• Location: 18000 W 9 Mile Rd, Southfield, MI 48075 (On-Site)
• Employment Type: Full-Time
• Compensation: $20.00 an hour

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Primary Responsibilities

• Serve as the primary, empathetic point of contact via phone for patients across multiple clinic locations.
• Efficiently manage appointment scheduling, rescheduling, and confirmation workflows.
• Coordinate communication seamlessly between healthcare providers, clinics, pharmacies, and external partners.
• Accurately enter and update essential information in Electronic Health Record (EHR) systems while strictly adhering to HIPAA and confidentiality standards.
• Address and remove barriers to care, guiding patients directly to the appropriate services, resources, or departments.

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Eligibility Criteria

To excel in this fast-paced healthcare environment, candidates must meet the following baseline requirements:

• Education: High school diploma or GED equivalent.
• Experience: Minimum of 2 years of experience in a high-volume call center or customer service role (prior experience in healthcare, banking, hospitality, or retail settings is highly preferred).
• Technical Skills: Comfortable utilizing modern technology and navigating software programs; familiarity or hands-on experience with Electronic Health Record (EHR) systems is a major plus.

In addition to foundational experience, preferred candidates will possess a background managing escalated inquiries or navigating complex medical scheduling scenarios. Excellent verbal communication, a polished phone presence, and the innate ability to build trust quickly with patients are vital traits for success in this role.

Ultimately, we are looking for a team player who can balance high call volumes with precise quality and accuracy. If you can handle high-pressure environments while keeping patient satisfaction and empathy at the forefront, your skills will be highly valued on our team.