Are you a resident of one of our 33 eligible states looking for a rewarding, flexible career with an industry leader? WTW is immediately hiring motivated individuals for our Customer Service Representative position within the dynamic Via Benefits business line. This temporary, full-time role offers an hourly wage starting at $16.50 per hour, with ample opportunities for lucrative overtime pay during our peak seasons. By joining our world-class team, you will serve as a vital advocate for our participants, directly guiding them through critical applications, enrollment inquiries, and health reimbursement account management.
Job Overview
- Position: Customer Service Representative (Multiple Specialties)
- Company: WTW (Via Benefits)
- Base Pay: From $16.50/hr + Overtime Eligibility
- Employment Type: Full-time, Temporary/Seasonal
- Work Location: 100% Work From Home (Select US States) or In-Office options
Primary Responsibilities
- Participant Advocacy: Compassionately guide participants through complex account enrollment questions, healthcare applications, and general program concerns.
- Effective Communication: Spend approximately 95% of your daily shift engaged in phone conversations, utilizing active listening, patience, and professional expertise to solve problems.
- Application Finalization: Follow structured processes to accurately complete participant applications and clearly articulate regulatory verbiage.
- System Management: Efficiently navigate multiple internal computer applications simultaneously to track outbound interactions and diagnose the root cause of client issues.
Eligibility Criteria
To be fully considered for this competitive customer experience role, candidates must satisfy several foundational requirements. First and foremost, you must hold a high school diploma or equivalent qualification. Exceptional technical proficiency is mandatory, meaning you can flawlessly manage multiple open browser windows, navigate Microsoft Office tools, and quickly learn new proprietary computer architectures. Because this is a high-volume engagement environment, proven success in a dedicated customer service or consultative sales space is highly preferred.
Additionally, candidates must possess a high level of written and verbal analytical capability to interpret detailed procedure manuals, regulatory documents, and complex application scripts. You must be completely adaptable to varying operational shifts between the hours of 8 AM and 7 PM EST (or up to 8 PM EST for specific funding roles), including mandatory overtime and scheduled Saturdays during peak periods. Finally, successful completion of our comprehensive, paid intensive training curriculum—and passing the cumulative final examination covering Medicare fundamentals and compliance protocols—is required.
Work From Home Requirements
Because this is an elite remote workspace structure, WTW will provide your core technical work equipment! However, you must guarantee a secure, completely distraction-free workspace located within a separate, confidential room of your residence. You are solely responsible for securing and maintaining high-speed internet infrastructure that matches or exceeds a minimum upload speed of 10 MB/s and a minimum download speed of 100 MB/s. Lastly, you must possess a personal smartphone or separate mobile device capable of downloading an application to securely authenticate into our corporate Virtual Private Network (VPN).
Why Choose WTW?
Choosing to build your professional profile with WTW means aligning yourself with a premier global advisory, broking, and solutions giant boasting roots stretching all the way back to 1828. With over 40,000 elite professionals operating across 140 countries, we provide an unparalleled organizational backbone that values individual perspective and cultivates human talent. In this role, you will enjoy a generous WTW 401(k) Savings Plan, a comprehensive Employee Assistance Program (EAP) to support your mental well-being, dedicated flexible spending accounts, and a fully paid professional training program to set you up for ultimate career success.
Award-Winning Corporate Culture
At WTW, our unique perspective unlocks institutional potential by studying the critical intersections where talent, capital, and pioneering ideas meet. We proudly cultivate an inclusive, equal-opportunity workspace where diversity is celebrated and protected across every layer of our business. Our remote teams enjoy an empathetic leadership structure, real-time peer coaching, and a highly collaborative atmosphere designed to de-escalate stressful situations and promote collective growth.
How to Apply
Taking the next step toward this incredible work-from-home position is straightforward and efficient. Given the high demand for competitive remote roles at WTW, we encourage interested candidates to submit their credentials promptly. Prepare your resume highlighting your customer service history, technological adaptability, and your residence in one of our approved hiring states, then view the official tracking portal in the database below to finalize your submission.
Quick Summary Table
| Attribute | Details |
| Company | WTW (Via Benefits) |
| Salary | From $16.50/hr + Overtime |
| Key Requirement | High School Diploma, High-Speed Internet, Technical Proficiency |
| Location | Remote (From 33 Approved USA States) |
| Application Link | Apply on Company Site |
Explore More Opportunities
If you would like to explore additional listings or look into alternative fields, check out our comprehensive internal directories. Review our extensive catalog of Customer Service Jobs to find matching career tracks in your immediate vicinity. For candidates focused specifically on expanding within this global advisory firm, explore all open Jobs at WTW to discover alternative administrative, operational, or specialized support roles.
Final Note
Do not miss out on your chance to secure a highly stable, well-compensated, and fully equipped remote position for the upcoming season. Apply today, pass your training modules with flying colors, and unlock your true professional potential alongside WTW’s global family.
