Remote Insurance Customer Support Role Paying $17.25–$21/Hour
Searching for USA remote insurance customer support with a published pay band? Mercury Insurance Services, LLC is hiring a Customer Support Specialist at $17.25 – $21.00 an hour. You will help policyholders with coverage questions, account updates, and guided issue resolution.
Job Overview
- Company: Mercury Insurance Services, LLC
- Position: Customer Support Specialist
- Location: Remote (USA)
- Job type: Full-time
- Pay: $17.25 – $21.00 an hour
- Schedule / notes: Full-time remote insurance customer support by phone and digital channels
Primary Responsibilities
- Respond to policyholder inquiries about coverage, billing, and account details
- Update customer records accurately in insurance service systems
- Follow compliance and disclosure rules while explaining next steps clearly
- De-escalate frustrated callers and aim for first-contact resolution when possible
- Document calls thoroughly for audits and teammate handoffs
- Meet quality and productivity metrics on a consistent remote schedule
Eligibility Criteria
Required / preferred: High school diploma or equivalent. Customer service experience preferred (insurance a plus). Strong phone and written communication. Detail focus and comfort with regulated scripts. Quiet remote workspace with reliable internet. Ability to pass any required background screening.
Fits entry-level support pros who like structured insurance processes and clear hourly expectations.
Why Choose Mercury Insurance for Remote Customer Support
Mercury is a known auto insurance brand—remote support work here builds résumé-friendly experience. Pay is published at $17.25 – $21.00 an hour.
You get regulated-industry exposure without needing underwriting credentials or a specialist license track.
How to Apply
If you have customer service experience and can follow compliance-heavy scripts carefully, apply for this remote Customer Support Specialist role. Highlight accuracy and calm phone presence, then use the link in the table below.
| Company | Mercury Insurance Services, LLC |
| Salary | $17.25 – $21.00 an hour |
| Key Requirement | HS/GED; CS preferred; detail + compliance comfort; remote-ready |
| Location | Remote (USA) |
| Application Link | Apply on Company Site |
Explore more USA opportunities on JobWisher, including related Customer Service Jobs, Admin Assistant Jobs, and Virtual Assistant Jobs.
Remote insurance CS roles with a published $17.25–$21 band fill steadily—apply early if your phone skills match.