If you have a passion for helping others, outstanding organizational talents, and an eye for details that keep a busy workplace running smoothly, this is your moment. The OPAL Institute is looking to expand its remote administrative team. We are searching for an empathetic, organized, and reliable individual to act as our primary point of contact for clients, managing essential daily functions from the comfort of a dedicated home office.
Job Overview
- Position Title: Front Office Assistant
- Company: OPAL Institute
- Location: Remote (Preference given to Portland, OR metro areas like West Linn, Lake Oswego, Wilsonville, Tualatin, and Sherwood)
- Schedule: Part-Time (Approx. 2–3 hours per day, Monday to Friday)
- Compensation: $20.00 – $24.00 per hour (Based on experience, qualifications, and performance)
Primary Responsibilities
- Manage and process multi-line phone calls, answering prospective client inquiries with warmth and professionalism.
- Seamlessly handle calendar management, coordinating and booking patient appointments across the practitioner team.
- Collect, organize, and verify vital confidential client medical insurance information.
- Maintain complete data integrity by scanning, indexing, and organizing electronic health records and confidential practice documentation.
- Coordinate clear internal communication among team members to solve administrative roadblocks.
Eligibility Criteria
To excel in this role, applicants must demonstrate a baseline of administrative competency. Candidates are required to hold prior professional experience in a customer service, administrative assistant, or medical office capacity. Technical proficiency is mandatory; you must demonstrate strong computer skills and everyday familiarity with both Google Workspace and Microsoft Office tools.
Beyond core operational capacities, the ideal team member possesses several softer skills. You should be someone who genuinely enjoys communicating with people, exhibits independent time management, and learns modern technology platforms rapidly. Because you will be reviewing sensitive demographic data, you must be comfortable managing confidential private records and pass a mandatory background check and drug screening.
Additional Context & Team Culture
At OPAL Institute, our private psychology practice focuses heavily on helping individuals age gracefully, maximize brain health, and optimize mental well-being. This long-term, part-time position offers a unique balance: you will enjoy independent daily workflows while remaining an appreciated, vital asset to a highly supportive and empathetic clinical care team.