Customer Care Representative (Remote)

Are you passionate about helping others and looking to build a meaningful career from the comfort of your home? The Flowery is expanding its virtual team and seeking dedicated individuals to deliver a personalized, world-class experience to Florida’s medical marijuana patients. If you thrive in a fast-paced environment and pride yourself on empathy and professionalism, this is your chance to shine in a rapidly growing industry.

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Job Overview

• Position: Customer Care Representative
• Company: The Flowery
• Location: Remote (Must reside in Florida, USA)
• Pay: From $16.00 per hour
• Job Type: Full-time
• Schedule: Weekends and holidays as needed

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Primary Responsibilities

• Provide superb, personalized customer service to patients, prospective clients, and industry professionals via phone, chat, and email.
• Navigate multiple software programs and communication platforms efficiently.
• Assist qualified patients with placing delivery orders and managing existing orders (modifying contents, applying discounts, rescheduling, or cancelling).
• Adhere strictly to all state-mandated policies, including HIPAA compliance.
• Maintain a comprehensive understanding of all medical marijuana products, guidance rules, and resources.

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Eligibility Criteria

To be successful in this role, candidates must meet specific professional standards and background requirements:

• Must have a minimum of six months of experience working in cannabis retail or a call center environment.
• Must be 21 years of age or older and capable of passing a level two federal background check.
• Possess a high school diploma, GED, or equivalent qualification.
• Demonstrate exceptional organization, critical thinking, proactive problem-solving, and professional telephone/chat etiquette.
• Must meet the physical requirements of the job, including sitting at a workstation for extended periods and occasionally lifting up to 50 pounds.

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Working at The Flowery

At The Flowery, our goal is to remain real, down-to-earth, and grounded in humanity and humility. Because our customer interactions are entirely virtual, we provide focused training on how to offer the best possible support without relying on in-person, nonverbal cues. We look for individuals who choose to go above and beyond because they genuinely want to make a difference in our community.