Technical Support Representative I (Remote)

Are you looking for a stable, high-paying remote role with a collaborative company culture? HME Hospitality and Specialty Comm is immediately hiring a Technical Support Representative I to join their dynamic call center team. If you possess excellent problem-solving skills and a passion for customer care, this temporary, fully remote position is the perfect opportunity to showcase your talents and grow professionally.

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Job Overview

• Position: Technical Support Representative I
• Employment Type: Temporary (Full-Time, 40 hours/week)
• Salary: $19.00 – $21.00 per hour
• Location: Remote (Candidates must reside in AZ, FL, TX, MO, or CA)
• Shifts: Flexible schedule including evenings, weekends, and holidays as needed (Operational hours: Mon-Fri 5 AM – 7 PM PT, Sat-Sun 7 AM – 3:30 PM PT)

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Primary Responsibilities

• Provide high-quality inbound technical support to customers via phone, chat, and email channels.
• Assist users with operation, troubleshooting, maintenance, and step-by-step equipment installation.
• Follow established call flows, secure authentication steps, and formal escalation procedures.
• Accurately document all customer interactions, troubleshooting steps, and resolutions in the internal database.
• Dispatch field installers to perform onsite service for complex issues beyond phone support scope.

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Eligibility Criteria

To excel in this technical support position, candidates must meet specific foundational guidelines. A minimum of 1 year of dedicated customer service experience is required, while prior technical support or high-volume call center experience is highly preferred. You should possess strong troubleshooting and natural problem-solving skills, alongside the ability to efficiently multitask across multiple systems while assisting customers in real-time.

On a technical level, basic to intermediate computer skills are essential—including clear navigation of operating systems, internet browsers, email tools, and basic hardware components. Because this is a work-from-home position, you must have a private, distraction-free workspace and a reliable, high-speed internet connection with wired connectivity capability. A professional, empathetic customer service approach and flexibility to work variable shifts are vital for success.

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Additional Context & Team Culture

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. They foster a team-oriented environment built on a culture of collaboration, continuous learning, and shared growth. While this role is initially temporary, it offers a fantastic foot in the door with a global company, and outstanding performers may have future opportunities to transition into regular positions based on business needs.