Customer Service Representative (On-Site)

Are you a compassionate communicator looking to make a real difference in the healthcare space? We are currently seeking a dedicated Customer Service Representative to join our team in Austin, TX. If you thrive in fast-paced environments and pride yourself on providing top-tier support, this role is designed for you.

Our mission is to deliver exceptional care and facilitate seamless communication for our patients and their families. This position is the first point of contact for our facility, making it a critical role in shaping the overall patient experience.

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Job Overview & Primary Responsibilities:

• Manage incoming inquiries via phone, email, and in-person interactions.
• Assist patients with appointment scheduling and provide facility information.
• Document patient concerns and coordinate with internal departments for resolution.
• Collaborate with administrative and clinical staff to improve patient flow.

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Eligibility Criteria:

• Required: A high school diploma or GED is the minimum educational requirement.
• Required: Proven experience in customer service, with a strong preference for those with a background in healthcare or similar fields.
• Required: Proficiency in computer systems and patient management software.
• Preferred: An Associate degree and experience navigating HIPAA-regulated environments are highly valued.

We offer a collaborative, team-oriented culture where every team member is empowered to contribute to process improvements. Our office is a fast-paced setting where professionalism and empathy are at the forefront of every task, ensuring that our patients feel supported from the moment they walk through our doors.