Are you a compassionate communicator looking to make a tangible impact on global health? Eko Health is seeking a dedicated Customer Experience Associate to bridge the gap between our innovative AI-driven technology and the clinicians who rely on it every day to save lives.
Job Overview
- Role: Customer Experience Associate
- Company: Eko Health
- Location: Emeryville, CA (Hybrid: Tue-Thu in-office)
- Compensation: $22 – $25 per hour
- Type: Full-time
Primary Responsibilities
- Own and maintain support macros, help center content, and internal documentation.
- Partner with Product and Engineering teams to communicate feature updates and bug fixes.
- Lead service recovery efforts on negative CSAT tickets to improve the customer journey.
- Support QA processes and identify messaging gaps to ensure a seamless experience.
Eligibility Criteria
To thrive in this role, you should have 2–4 years of experience in customer support or CX enablement. We value candidates who possess a knack for simplifying complex, technical topics into clear, empathetic communication.
You must be proficient in tools such as Zendesk and Confluence. Strong attention to detail, a proactive service mindset, and the ability to collaborate cross-functionally with Marketing, Legal, and Ops teams are essential for your success.
We are looking for someone who doesn’t just reply to tickets but creates systems that scale. If you are highly organized and passionate about healthcare technology, you will be a perfect fit for our mission-driven environment.
At Eko, we believe the ability to listen is the ability to care. You will be working in a high-performing, diverse team of engineers, physicians, and creatives, all working toward a common goal: enabling more accurate heart and lung disease detection for patients worldwide.
