The corporate landscape is evolving rapidly, and seamless technology is the backbone of every successful organization. Simon-Kucher & Partners, a renowned global consultancy operating across 30+ countries, is actively looking for a talented tech professional to step into an impactful role. If you thrive on solving complex technical challenges and want to elevate your career within a vibrant, entrepreneurial workspace, this could be your next definitive career move.
Job Overview
- Position: Senior Specialist – IT Support
- Company: Simon-Kucher & Partners
- Location: New York, NY (Hybrid work model, 2-3 days per week in-office)
- Schedule: 11:00 AM – 8:00 PM EST (Providing coverage for West Coast operations)
- Salary Range: $80,000 – $100,000 a year
Primary Responsibilities
- End-User Assistance: Provide comprehensive level 1 and level 2 technical troubleshooting via chat, video conference, email, and in-person settings.
- Systems Maintenance: Configure, install, and optimize corporate hardware, including laptops, mobile iOS devices, and critical software packages.
- Asset Tracking: Manage hardware inventories and maintain absolute data accuracy within internal CMDB tracking systems.
- Infrastructure Support: Diagnose underlying network connectivity issues, manage SSO profiles, and handle remote technical support across diverse geographies.
Eligibility Criteria
To excel in this position, candidates must meet specific technical and professional milestones. The organization values continuous learners who can easily adapt to evolving operational protocols.
Required Experience & Technical Skills:
- Professional Background: 5 to 7 years of internal or customer-facing level 2 technical support experience within an IT or Managed Service Provider (MSP) environment.
- OS & Software Proficiency: Absolute mastery of Microsoft Windows 11 operating systems, Microsoft Office 365 applications, and corporate VPN infrastructures.
- Directory Systems: Direct hands-on experience navigating Microsoft Entra (formerly Azure Active Directory) and Microsoft Intune deployment environments.
- Ticketing & ITIL: Working familiarity with standard ITS platforms such as Jira, ServiceNow, or Top Desk, coupled with basic TCP/IP networking concepts.
Preferred Qualifications:
- Industry Experience: Direct experience delivering technical infrastructure solutions within comparable professional service or consulting industries.
- Professional Certifications: Active certifications including CompTIA A+, Microsoft Windows 11 administration, Azure fundamentals, or formalized ITIL frameworks.
- Modern Concepts: A foundational understanding of generative AI workflows and modern automation concepts.
Dynamic Workplace Culture
Simon-Kucher & Partners fosters an environment built around shared values, collaboration, and high-impact commercial scaling. As a member of this global 15-person incident support team, you will collaborate daily with multi-cultural technical squads across multiple time zones. This specific shift ensures that West Coast regional offices receive seamless enterprise-level coverage, giving you unique exposure to cross-regional infrastructure management.