Are you a detail-oriented professional with a passion for organization and client satisfaction? A stellar opportunity has emerged to join a rapidly growing industry leader dedication to global health solutions. If you excel at multitasking in a fast-paced environment and want the stability of a competitive hourly wage, read on to find your next career move.
Job Overview
- Position: Service Administrative Coordinator
- Company: SteelcoBelimed Inc.
- Location: Remote (Available to residents in AZ, ID, MT, NM, NV, OR, UT, WA, WY)
- Compensation: $25.00 / hour
- Employment Type: Full-time (Monday to Friday, 8:00 AM – 5:00 PM Pacific; requires periodic on-call rotation)
Primary Responsibilities
- Coordinate and dispatch field service technicians to ensure exceptional customer support.
- Receive, evaluate, and provide first-level support for technical service calls via phone and email.
- Assist technicians with part identification, order processing, and maintenance of field inventory stock.
- Audit completed work orders and diligently maintain the internal service database.
Eligibility Criteria
To qualify for this position, applicants must hold a High School Diploma, GED, or equivalent qualification. Candidates need a minimum of 2 years of customer service or administrative experience specifically within a business-to-business (B2B) or field service environment. Additionally, 1 to 2 years of parts department or parts-related customer service experience is essential for daily operations.
Proficiency with the MS Office Suite (particularly Outlook, Excel, and Word) along with strong technical comprehension of part functions is required. Candidates must demonstrate excellent verbal and written communication skills due to extensive phone-based collaboration. You must also possess the flexibility to periodically rotate onto later shifts for night, weekend, and holiday on-call coverage, and be willing to travel to the US headquarters in Charleston, SC 1–2 times per year for team development.
Work Environment & Team Culture
SteelcoBelimed Inc. emphasizes a highly collaborative, supportive, and cross-functional team matrix where winning teams drive success. The organizational culture values an open-minded, international, and hands-on approach to business challenges. If you thrive when problem-solving and enjoy managing expectations professionally, you will fit right into this growth-oriented environment.