NAVEX is actively expanding its high-performance customer support team and looking for a dedicated Customer Experience Specialist in Lake Oswego, Oregon. This hybrid position offers an incredible opportunity to make a real-world impact by assisting small and medium market organizations to operate safely, ethically, and with complete integrity. Operating within an agile, collaborative environment, you will work alongside a passionate team committed to continuous improvement, digital engagement, and delivering top-tier service.
Job Overview
- Position: Customer Experience Specialist
- Company: NAVEX
- Location: Lake Oswego, OR 97035 (Hybrid Work)
- Compensation: $33.66 per hour + 5% MBO
- Employment Type: Full-time
Primary Responsibilities
- Respond efficiently to diverse customer inquiries across digital channels including phone, email, live chat, and internal support systems.
- Facilitate seamless customer onboarding journeys, guiding user adoption and providing comprehensive platform product support.
- Proactively manage, track, and resolve common software challenges by collaborating seamlessly across cross-functional internal departments.
- Author, optimize, and maintain public-facing knowledge base documentation, tutorials, and step-by-step troubleshooting articles.
- Evaluate inquiry data trends to identify systemic challenges, surfacing actionable insights directly to product management teams.
Eligibility Criteria
To excel in this role, candidates must possess a strong foundational background in client relations and a tech-savvy mindset. Applicants are required to have at least two or more years of professional experience directly within Customer Support, Customer Experience, Customer Success, or technical SaaS service environments. You must demonstrate strong written and verbal communication skills, with a proven ability to balance a high volume of digital inquiries while maintaining superior service quality.
Additionally, successful candidates must exhibit extreme comfort utilizing modern digital engagement software, help center ticketing platforms, and knowledge base frameworks. A structured problem-solving mindset, a sharp attention to analytical detail, and a genuine eagerness to collaborate cross-functionally are absolutely essential to resolve complex customer issues efficiently.
From a cultural perspective, NAVEX highly values candidates who demonstrate exceptional adaptability and a healthy appetite for constructive debate. You should express a strong readiness for AI integration, displaying an inherent curiosity and willingness to leverage emerging technologies to optimize daily tasks. A commitment to embodying company values and driving excellent corporate outcomes will ensure your long-term growth and success.
Work Environment and Team Culture
At NAVEX, the professional culture moves with deep purpose, speed, and real collective accountability. Employees thrive in an environment where bold ideas are consistently encouraged, individual ownership is standard, and teammates challenge concepts rather than people. Choosing this hybrid framework in Lake Oswego allows you to enjoy localized in-person team collaboration alongside the daily scheduling flexibility of working from home.