Are you an organized, empathetic communicator with experience in healthcare administrative workflows? Faculty Physicians Inc. is expanding its practice operations team and looking for a dedicated professional to manage patient care requests smoothly and efficiently. This fully remote position offers the ideal opportunity to advance your administrative medical career from the comfort of your home while making a true difference in patient experiences.
Job Overview
- Job Title: Patient Access Specialist II – Practice Operations (Radiology Scheduling)
- Company: Faculty Physicians Inc. (FPI)
- Location: Remote (Available for residents of AL, DE, FL, GA, MD, PA, TN, TX)
- Pay Range: $18.99 – $28.51 per hour
- Experience Required: Minimum 2 years of medical office or call center experience
Primary Responsibilities
- Inbound Call Triage: Respond to a high volume of appointment requests, electronic messages, and telephone calls with professionalism and courtesy.
- Complex Scheduling: Coordinate medical exams, procedures, and radiology tests directly from provider work queues, reminder cancellations, and wait lists.
- Patient Registration: Collect crucial patient demographic details and initiate accurate insurance registration prior to clinical appointments.
- Interdepartmental Messaging: Document clear messages regarding complex clinical questions and escalate them appropriately to technicians, nurses, and physicians.
- Patient Education: Inform patients about provider protocols, necessary pre-visit instructions, required medications, and referral documentation to bring along.
Eligibility Criteria
To be considered for this position, applicants must meet the following minimum qualifications and skill requirements:
- Experience: A minimum of 2 years working in a medical office environment or a high-volume healthcare call center is required.
- Education: A High School Diploma or General Education Degree (GED) is highly preferred for this role.
- Technical Skills: Entry-level computer literacy with an ability to quickly master specific digital scheduling systems and electronic medical records platforms.
- Communication: Exceptional phone etiquette, clear data entry skills, strong customer service practices, and a solid understanding of basic insurance payer guidelines.
Work Environment & Team Culture
Working as a Patient Access Specialist II allows you to join an inclusive, fast-paced virtual office environment. Faculty Physicians Inc. prides itself on a culture of support, professional growth, and continuous learning. Even in a remote setting, you will interact closely with clinical teams, discharge planners, and fellow administrative specialists to ensure seamless care coordination across the network.