Are you a customer service enthusiast looking for a fulfilling, flexible career in the financial sector? Member First Mortgage LLC is actively seeking a professional and highly motivated Servicing Assistant I to join our growing team. This part-time, fully remote position allows you to work comfortably from home while making a genuine difference in members’ lives across the United States.
Job Overview:
- Company: Member First Mortgage LLC
- Position: Servicing Assistant I
- Location: Grand Rapids, MI (Fully Remote)
- Salary: $14.15 – $16.50 an hour
- Employment Type: Part-Time (Monday–Friday, varying hours between 8:30 AM–5:00 PM)
Primary Responsibilities:
- Respond to member phone calls, emails, and voicemails regarding general mortgage servicing inquiries.
- Assist internal teams with mortgage documentation processing, payment updates, and regular account maintenance.
- Maintain organized, accurate records of all member communications and actions within internal tracking systems.
- Pivot efficiently between multiple tasks and support various departmental projects as operational needs shift.
To qualify for this entry-level role, candidates must possess a High School Diploma or GED. While 0–2 years of experience in an office environment or customer service setting is preferred, it is not strictly required. We are fully prepared to train individuals who showcase the right attitude and a strong willingness to learn.
Additionally, basic knowledge of mortgage documents or prior experience in a financial environment is a major plus. You should be proficient with standard Microsoft Office applications—specifically Word, Excel, Outlook, and Teams. Excellent verbal and written communication skills, along with a deep respect for managing confidential information with maximum professionalism, are vital for success.
At Member First Mortgage LLC, we operate daily under the core credit union philosophy of “People Helping People.” We are immensely proud to foster a highly collaborative, supportive, and laid-back team environment where every individual can thrive. If you are an organized, detail-oriented person who excels at working independently while remaining a dedicated team player, this culture is the perfect fit for you.
Why Choose Member First Mortgage LLC?
When you join Member First Mortgage LLC, you are pairing up with an organization that provides comprehensive mortgage solutions to more than 200 credit unions nationwide. We offer a generous, competitive healthcare package alongside stellar benefits designed to protect your future. Our employees enjoy 100% employer-paid vision coverage, employer-paid short-term and long-term disability, employer-paid life insurance, and a robust 401(k) plan featuring an institutional company match.
Best of all, we believe in true work-life balance, which is why we provide 20 days of Paid Time Off (PTO) with absolutely no waiting periods required. Our commitment to honesty, ethical motivation, and exceptional service makes us a top-tier workplace. We celebrate a strong community corporate culture that has earned immense trust and appreciation across the financial industry.
If you are eager to jumpstart your career in mortgage services and work alongside a wonderful group of professionals, we strongly encourage you to submit your application today. Take the next step toward a secure, rewarding work-from-home position with a company genuinely dedicated to your personal and professional growth.
Quick Summary Table
| Attribute | Details |
| Company | Member First Mortgage LLC |
| Salary | $14.15 – $16.50 an hour |
| Key Requirement | High School Diploma / GED & MS Office Proficiency |
| Location | Grand Rapids, MI (Remote) |
| Application Link | Apply on Company Site |
Explore More Opportunities
If this role isn’t the perfect fit, consider exploring other openings on our site. We regularly feature excellent administrative paths such as Admin Assistant Jobs or client-facing roles within Customer Service Jobs that cater to a wide variety of experience levels.
Don’t let this incredible opportunity pass you by! Applications are being reviewed on a rolling basis, so ensure you secure your spot with our hiring team today.
