Are you ready to elevate your career with a meaningful role where your technical expertise directly impacts patient care outcomes across the continuum of care? Net Health is looking for a dedicated professional to step into an advanced, work-from-anywhere position that offers exceptional professional growth and unparalleled work-life flexibility. If you are passionate about helping caregivers harness data for human health while advancing your technical career, this is the ultimate home for your talents.
Job Overview
- Role: Product Support Representative IV
- Employment Type: Full-Time
- Location: Remote (Pittsburgh, PA 15222)
- Compensation: $19.62 – $24.52 an hour
- Schedule: Shift coverage includes evenings, weekends, and holidays as needed to ensure consistent service quality for critical medical applications.
Primary Responsibilities
- Advanced Problem Resolution: Serve as a critical subject matter expert and point of escalation for moderately complex client application software issues.
- Root Cause Analysis: Diagnose underlying application faults, review system logs, leverage internal analytics tools, and deliver strategic, long-term technical solutions.
- Collaborative Troubleshooting: Lead high-priority troubleshooting efforts, manage software dependencies, maintain meticulous documentation, and coordinate cross-functionally with senior engineering teams.
- Client Relationship Management: Own advanced client interactions from initial intake through comprehensive resolution, maintaining proactive and clear communication aligned with rigorous service level agreements.
- Team Mentorship: Provide technical guidance, creative solutions, and constructive mentorship to junior support colleagues to drive overall team-wide technical capability.
Eligibility Criteria
To ensure excellence in this highly collaborative and technical environment, candidates must meet specific background requirements. A minimum of a High School Diploma or equivalent GED is required; however, a relevant degree or equivalent comprehensive training is highly valued.
Applicants must possess 10+ years of dedicated experience in a technical support, client service, or application troubleshooting role. Demonstrated expertise navigating complex support infrastructures and executing independent judgment during high-pressure troubleshooting scenarios is vital for success.
Proficiency with standard business and engineering tools is essential. Candidates must have direct experience utilizing Microsoft Office suites alongside common enterprise software platforms, such as Salesforce, NetSuite, Oracle, SAP, MS Project, SmartSheet, or equivalent project management software solutions.
Work Environment and Team Culture
Net Health operates with a profound respect for its internal family, cultivating an intentionally welcoming, inclusive, and collaborative environment. Employees thrive within a progressive corporate culture that champions diversity, casual dress codes, prioritized wellness programs, and active employee resource groups. By providing a work-from-anywhere framework, the company ensures that high-performing individuals can balance a high-impact career with their vibrant personal lives seamlessly.
Why Choose Net Health?
Choosing a career at Net Health means joining a highly profitable, forward-thinking SaaS company that explicitly prioritizes its workforce. Employees are given the resources to thrive both inside and outside of work, backed by an executive philosophy that actively honors individual wellness and professional development.
The comprehensive benefits package includes premium health insurance options, progressive parental leave, and educational assistance to fund your continued career growth. Best of all, Net Health supports a true work-from-anywhere culture anchored by an unlimited paid time off (PTO) policy, letting you take the rest you need when you need it.
Award-Winning Culture
Net Health’s industry leadership is driven by a culture that ensures every voice is heard and valued. Through robust diversity initiatives, dedicated employee resource groups, and strategic new-hire support structures, the company fosters an authentic sense of belonging while driving medical software innovation across the United States.
How to Apply
If you have a strong background in enterprise technical support and are eager to make a tangible difference in human health, the recruiting team wants to hear from you. Secure your spot in this progressive, remote organization by submitting your application today to lock in competitive hourly pay, mentorship opportunities, and unlimited time off. Please note that Net Health enforces a zero-tolerance policy against AI-assisted candidate fraud or deepfakes during screening to ensure a fair, authentic hiring process.
Quick Summary Table
| Attribute | Details |
| Company | Net Health |
| Salary | $19.62 – $24.52 an hour |
| Key Requirement | 10+ years of technical support or client service experience |
| Location | Remote (Pittsburgh, PA 15222) |
| Application Link | Apply on Company Site |
Explore More Opportunities
- Product Support jobs in Pittsburgh, PA
- Jobs at Net Health in Pittsburgh, PA
- Product Support salaries in Pittsburgh, PA
Final Note
Don’t miss the chance to align your technical talent with a mission-driven medical software company. Take the next step in your professional journey and apply today!
