Are you passionate about helping others and looking to build a meaningful career from the comfort of your home? The Flowery is expanding its virtual team and seeking dedicated individuals to deliver a personalized, world-class experience to Florida’s medical marijuana patients. If you thrive in a fast-paced environment and pride yourself on empathy and professionalism, this is your chance to shine in a rapidly growing industry.
Job Overview
- Position: Customer Care Representative
- Company: The Flowery
- Location: Remote (Must reside in Florida, USA)
- Pay: From $16.00 per hour
- Job Type: Full-time
- Schedule: Weekends and holidays as needed
Primary Responsibilities
- Provide superb, personalized customer service to patients, prospective clients, and industry professionals via phone, chat, and email.
- Navigate multiple software programs and communication platforms efficiently.
- Assist qualified patients with placing delivery orders and managing existing orders (modifying contents, applying discounts, rescheduling, or cancelling).
- Adhere strictly to all state-mandated policies, including HIPAA compliance.
- Maintain a comprehensive understanding of all medical marijuana products, guidance rules, and resources.
Eligibility Criteria
To be successful in this role, candidates must meet specific professional standards and background requirements:
- Must have a minimum of six months of experience working in cannabis retail or a call center environment.
- Must be 21 years of age or older and capable of passing a level two federal background check.
- Possess a high school diploma, GED, or equivalent qualification.
- Demonstrate exceptional organization, critical thinking, proactive problem-solving, and professional telephone/chat etiquette.
- Must meet the physical requirements of the job, including sitting at a workstation for extended periods and occasionally lifting up to 50 pounds.
Working at The Flowery
At The Flowery, our goal is to remain real, down-to-earth, and grounded in humanity and humility. Because our customer interactions are entirely virtual, we provide focused training on how to offer the best possible support without relying on in-person, nonverbal cues. We look for individuals who choose to go above and beyond because they genuinely want to make a difference in our community.
Why Choose The Flowery?
Choosing to work at The Flowery means joining a team dedicated to re-defining excellence in the cannabis industry. We value our internal team members as family and friends, treating everyone with deep respect, transparency, and a shared commitment to building a bullish legacy of excellence. Full-time employees enjoy competitive hourly wages, comprehensive benefits, paid time off accruals, and paid holidays.
Company Culture and Community
The Flowery isn’t just a business—it’s a movement to manifest a tight-knit community, exceptional experiences, and genuine relationships. We infuse creativity, innovation, and positivity into everything we do. If you want to work for a company that values your hard work, supports your professional growth, and stands out as a true industry pioneer, this is the environment for you.
How to Apply
We encourage all qualified Floridians who meet the criteria to take the next step toward a rewarding, remote career with us. Review the summary table below to ensure you meet the shift flexibility requirements and key attributes. Don’t miss this opportunity to break into a high-demand customer success role with a company that truly treats its employees with the highest importance.
Quick Summary Table
| Attribute | Details |
| Company | The Flowery |
| Salary | From $16.00 an hour |
| Key Requirement | 6+ months cannabis retail or call center experience; Age 21+ |
| Location | Remote (Must be in Florida) |
| Application Link | Apply on Company Site |
Explore More Opportunities
Looking for something slightly different? Explore these open paths on our site:
- Remote Support Specialist Jobs
- Florida Customer Service Careers
- Virtual Healthcare Administrative Positions
Final Note
Our client success team is looking to move quickly with interviews. Ready to make a real impact on patient experiences across Florida? Tap the link above inside our summary table and submit your application today!
