Are you passionate about making a difference in the lives of patients and their families? Baptist Health South Florida is looking for a dedicated Customer Care Agent to join our Consumer Access team and provide exceptional service in a fast-paced healthcare environment.
Job Overview:
- Role: Customer Care Agent, Consumer Access
- Industry: Healthcare
- Schedule: Full-time, 8-hour shifts, Monday – Friday
- Location: Miami, FL (Hybrid – 4 weeks on-site training required)
Primary Responsibilities:
- Operate a telephone switchboard to manage incoming, outgoing, and interoffice calls.
- Deliver exceptional customer service to patients, families, and community members.
- Escalate consumer concerns effectively across various communication channels.
- Accurately direct calls to the appropriate departments to ensure seamless patient care.
Eligibility Criteria:
- Required: High School Diploma, Certificate, or GED.
- Required: Minimum of two years of customer service experience.
- Required: Basic computer knowledge and excellent written and verbal communication skills.
- Preferred: Experience with Customer Relations Management (CRM) tools like Salesforce or Electronic Medical Records (EMR) scheduling systems.
Our organization is committed to providing a supportive environment where every team member is valued. To succeed in this role, you must be able to work well under pressure and maintain a quiet, distraction-free home office environment for remote work post-training.