Are you an expert at navigating complex distributed systems and passionate about empowering AI engineers? LangChain is seeking a Senior Technical Support Engineer to lead our customer support experience for the next generation of AI agents. If you thrive in high-stakes environments and love debugging the cutting-edge of LLM technology, we want to hear from you.
Job Overview
- Role: Senior Technical Support Engineer
- Company: LangChain
- Location: Remote (Austin, TX office available)
- Salary: $130,000 – $195,000 per year
- Type: Full-time
Primary Responsibilities
- Serve as the primary escalation point for complex technical inquiries across customer setups and deployments.
- Collaborate with engineering, product, and operations teams to resolve bugs and advocate for customer needs.
- Develop internal diagnostics, runbooks, and tooling for efficient issue triage.
- Lead post-mortems for critical incidents to drive continuous product improvement.
- Mentor fellow support team members and refine support KPIs to ensure world-class service.
Eligibility Criteria
- Required: 6+ years in technical support, SRE, or solutions engineering within deep B2B environments.
- Required: Expertise in troubleshooting APIs, SDKs, distributed systems, and cloud-native stacks (Kubernetes/Docker).
- Required: Proficiency in Python (TypeScript is a bonus).
- Preferred: Hands-on experience with observability tools like Datadog, and knowledge of LLM integrations (OpenTelemetry).
Additional Context
At LangChain, we are building the foundation for agent engineering. Our culture is one of high ownership and impact; you’ll be working with a team that has already helped integrate our tools into Fortune 500 workflows, including leaders like Nvidia, Coinbase, and Cloudflare. You’ll have the opportunity to define what “world-class support” looks like in the rapidly evolving AI ecosystem, all while being fully supported in a remote-first, inclusive work environment.