Are you a tech-savvy problem solver who thrives on helping others succeed? Stellar Industrial Supply is expanding its team and looking for a dedicated Operations Support Coordinator to serve as the foundational pillar for internal technical and operational assistance. This is an incredible opportunity to leverage your customer service skills within a fast-paced, growth-oriented environment where your work directly impacts day-to-day business productivity.
Job Overview
- Role: Operations Support Coordinator
- Department: IT
- Employment Type: Full-time, Hourly (Non-Exempt)
- Reports To: IT Operations Manager
- Location: Remote (Must be located near a branch in WA, OR, CA, AZ, ID, UT, NV, FL, PA, or TN)
Primary Responsibilities
- First-Line Employee Support: Act as the primary point of contact for internal support requests pouring in via phone, email, or the corporate ticketing system.
- System & Application Management: Provide dedicated first-line assistance for Prophet 21 (P21) ERP systems, helping team members navigate day-to-day tasks and troubleshooting operational workflows.
- Technical Troubleshooting: Diagnose and resolve basic technical bugs involving computers, corporate printers, scanners, mobile devices, and core business applications.
- Issue Tracking & Documentation: Maintain detailed logs of support requests and resolutions within the ticketing database, ensuring consistent follow-up, tracking open issues, and maintaining clear communication with end-users.
- Resource Creation: Develop simple instructions, FAQ sheets, and troubleshooting guides to help address recurring technical questions across the company.
Eligibility Criteria
To excel in this role, candidates must meet the foundational educational and professional benchmarks established by the IT department. A High School Diploma or equivalent is strictly required, though an Associate’s degree or structured technical training is highly preferred. Applicants need 1–3 years of direct experience in customer support, operations support, help desk environments, or a closely related customer-facing technical role.
In addition to formal experience, specific technical capabilities are required to manage the daily ticket volume. You must possess a strong foundational proficiency with Microsoft Office suites and general business software architectures. The ability to troubleshoot basic IT infrastructure (hardware, software, and peripheral connectivity) is essential. Candidates must demonstrate a natural curiosity toward problem-solving and a logical mindset when unpacking complex user issues.
A major element of success in this position relies heavily on soft skills and adaptability. You should be entirely comfortable communicating with non-technical staff members, breaking down advanced solutions into simple, stress-free terms. Strong time-management skills are required to balance incoming live requests with pending documentation tasks. Finally, an innate willingness to learn new systems quickly—especially enterprise resource planning tools like Prophet 21 (P21)—is highly favored.
Workplace Context & Team Culture
At Stellar Industrial Supply, operations are rooted in collaborative success and mutual respect. This position is primarily sedentary and involves working comfortably from a home office desk while utilizing standard computer setup assets and phone systems for long intervals. You will be entering a positive, service-focused team culture that minimizes traditional high-stress environments and prioritizes absolute ownership, thorough follow-through, and proactive problem-solving.