Are you a tech-savvy problem solver who loves helping people navigate integrated software ecosystems? Storable is actively seeking a passionate Software Support Specialist to join their fully distributed team in a dynamic, customer-centric environment. If you thrive in a fast-paced setting and possess sharp troubleshooting abilities, this remote position is your gateway to an amazing technical career.
Job Overview
- Company: Storable
- Position: Software Support Specialist
- Location: Remote (Must reside in one of the approved US states)
- Salary: $45,000 – $60,000 a year
- Shift: Monday – Friday, 10:00 AM – 7:00 PM EST
Primary Responsibilities
- Provide top-tier customer support via inbound phone and email channels.
- Troubleshoot access control, gate, keypad, controller, and hardware integration issues.
- Support new client onboarding, system installation, and live deployment activities.
- Coordinate equipment returns (RMA) and resolve billing or shipping inquiries.
- Document interactions and escalate complex defects to internal product teams.
Eligibility Criteria
To excel in this role, candidates should possess a strong foundational baseline in customer care and technical systems. A bachelor’s degree in Computer Science, Business Applications, or a related technical discipline is highly desired but not strictly required.
Storable prefers applicants who bring at least 2 years of on-the-phone product support or technical helpdesk experience. Excellent written and verbal communication skills, a high attention to detail, and a reliable high-speed internet connection are mandatory requirements to effectively handle the day-to-day workflow.
Ideal professionals will have prior experience supporting customers in a fast-paced SaaS environment. Familiarity with network connectivity, hardware troubleshooting, or Salesforce platforms will give your application a massive competitive advantage during the screening process.
Remote Work Environment
This position offers a fully distributed work environment, allowing you to operate comfortably from your home office. Storable provides comprehensive training on all access control products, hardware configurations, and wiring setups, ensuring you have the exact knowledge base needed to thrive and cross-train across multiple systems.
Why Choose Storable?
Joining Storable means becoming part of an innovative team that is actively redefining property management for specialty real estate markets. The company fosters a highly collaborative, AI-forward approach to business operations while remaining deeply committed to the personal and professional growth of every employee.
Award-Winning Culture & Perks
Storable prides itself on its unique “Win More” culture, offering stellar benefits that cater to your overall well-being. Employees enjoy flexible vacation with a “take what you need” policy, a monthly $50 home data stipend, a $250 home office sign-on bonus, and comprehensive health coverage. Additionally, unique perks like fully paid parental leave, caregiver leave, “Paw’ternity” leave for pets, and student loan payment programs set this company apart as a premium employer.
How to Apply
If you are ready to take the next step in your technical support career and leverage these incredible benefits, we encourage you to submit your application immediately. This Software Support Specialist role is filling quickly, and the team is eager to meet motivated, solution-oriented individuals. Review the summary details below and use the direct verification link to secure your formal interview.
Quick Summary Table
| Attribute | Details |
| Company | Storable |
| Salary | $45,000 – $60,000 a year |
| Key Requirement | 2+ years of technical phone support experience & High-speed internet |
| Location | Austin, TX (Remote) |
| Application Link | Apply on Company Site |
Explore More Opportunities
- Remote Customer Support Jobs
- Tech Support Careers in Austin, TX
- SaaS Software Support Specialist Roles
Final Note
Don’t miss out on this exceptional opportunity to work with a fully remote, tech-driven organization. Ensure your resume highlights your technical troubleshooting prowess and telephone support track record before submitting.
