Are you a highly skilled technical professional looking to propel your career forward in the enterprise AI era? We are seeking an exceptional individual who thrives on solving intricate technical challenges, debugging complex code, and directly empowering high-value enterprise clients. If you possess a passion for mastering cutting-edge data architecture and excel in a fast-paced, collaborative cloud ecosystem, this is your definitive next step.
Job Overview
- Position: Customer Engineer
- Company: Reltio (An SAP Company)
- Location: Austin, TX (Remote Available)
- Salary Range: $77,000 – $142,000 a year
- Schedule: Rotating shift, including on-call requirements
Primary Responsibilities
- Troubleshoot and resolve complex technical problems involving workflow compilation, lambda code debugging, advanced integration configurations, and deep JSON structures.
- Collaborate closely with internal Engineering and DevOps rapid response teams to serve as the technical face and primary advocate for enterprise clients.
- Actively monitor tenant-level alerting tools to proactively prevent client escalation and optimize overall platform health.
- Author comprehensive technical documentation and solution articles to expand the internal organization knowledge base and client communities.
Eligibility Criteria
To be successful in this highly specialized role, candidates must possess a strong foundational technical background. A Bachelor’s degree in Computer Science or an equivalent analytical field of study is required. Additionally, you must have a minimum of 3+ years of experience with on-premise or cloud Data Unification solutions, coupled with at least 3+ years supporting enterprise SaaS products in a highly visible, customer-facing technical position.
Extensive hands-on familiarity with modern tech stacks is mandatory. You need 3+ years of hands-on experience across Public Clouds (AWS, GCP, or Azure) and a proven history working deeply with REST APIs, Postman, and popular integration tools. Proven programming expertise in object-oriented design and languages like Java or Python is highly essential, along with a firm grasp of data structures, algorithm design, and UI development using modern JavaScript frameworks.
Preferred candidates will bring advanced qualifications that set them apart in a competitive field. An MS in Computer Science or equivalent advanced engineering background is highly desirable. Additionally, experience navigating scalable, distributed data architectures, using NoSQL databases like Cassandra, Elastic Search, or DynamoDB, and configuring complex distributed indexes will give you a significant competitive advantage.
Working at Reltio
Joining our team means immersing yourself in a culture built upon an unyielding commitment to putting the customer first. As a unified global workforce, we believe we are truly better together, operating with a shared mindset to simplify processes and own our collective outcomes. We actively champion a flexible, modern work arrangement designed to help our elite professionals balance their personal passions with meaningful, trajectory-altering career achievements.
Why Choose Reltio?
Choosing our team means aligning your professional career with a universally recognized industry innovator driving digital transformation across more than 200 of the world’s most recognizable brands. We provide an exceptionally stable, highly competitive compensation environment that directly prioritizes your holistic wellness and long-term financial growth. By joining our cloud-native SaaS engineering family, you will enjoy premier health benefits, continuous professional learning, and the unique chance to shape the burgeoning enterprise AI era.
Our commitment to cultural excellence, unrivaled cloud technology, and diverse professional talent has earned numerous prestigious industry and analyst awards. We pride ourselves on cultivating a transparent, supportive, and distributed workspace built on accountability, mutual knowledge-sharing, and removing obstacles for one another. Here, daily innovation is celebrated, ensuring that your professional today is consistently better than yesterday.
If you are eager to put your analytical prowess to work on world-class SaaS architectures and thrive in a high-impact, collaborative environment, we want to hear from you today. Take the definitive next step in your technology career by reviewing our streamlined onboarding metrics below and finalizing your formal submission on our corporate system. Our hiring teams are actively reviewing qualified profiles to fill this crucial engineering vacancy immediately.
Quick Summary Table
| Attribute | Details |
| Company | Reltio (An SAP Company) |
| Salary | $77,000 – $142,000 a year |
| Key Requirement | 3+ Years SaaS Customer Support & Cloud (AWS/GCP/Azure) |
| Location | Austin, TX (Remote) |
| Application Link | Apply on Company Site |
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Do not let this incredible opportunity pass you by. Secure your place at the forefront of cloud-native data unification by submitting your comprehensive resume and cover letter directly to our recruitment pipeline right now!
