Are you a tech enthusiast who thrives in fast-paced environments and loves solving complex puzzles? If you are a self-motivated individual looking to grow your career while supporting mission-critical operations, Amazon needs you on their Ops Tech Solutions (OTS) team.
Job Overview:
- Role: IT Support Associate II
- Company: Amazon.com Services LLC
- Location: Hamburg, PA
- Type: Full-time
Primary Responsibilities:
- Maintaining, troubleshooting, and allocating IT infrastructure within Amazon facilities.
- Resolving diverse technical support requests across the network.
- Assisting with onboarding and training new team members.
- Traveling regionally to provide localized technical support to various buildings.
Eligibility Criteria (Required):
- 1+ years of experience in Windows, Mac, or Linux operating systems support.
- Proven experience troubleshooting integrated, interdependent computer systems.
- Ability to work in a dynamic, high-customer-service environment.
- Physical capability to lift up to 49 lbs, and stand/walk for shifts up to 12 hours.
Eligibility Criteria (Preferred):
- Industry-relevant certifications, such as CompTIA A+, Network+, Cisco/CCNA, or AWS certifications.
- Hands-on experience with Microsoft hardware installation or Linux (Redhat).
At Amazon, you will find a collaborative work culture where ownership is encouraged. Our buildings are at the heart of our success, and our IT team ensures that the technology fueling these operations runs smoothly. We value continuous learning and offer paths for career development that allow you to grow alongside the company.
Why Choose Amazon?
Amazon provides a competitive compensation package that supports you from Day 1, including comprehensive health insurance, a matching 401(k) program, and up to 20 weeks of paid parental leave. We maintain a casual, comfortable dress code—jeans and t-shirts are the daily standard—as we prioritize your comfort while you help us deliver for our customers.
Our culture is rooted in inclusivity and delivering results. Amazon is an equal opportunity employer that values diversity and encourages team members to voice their ideas, fostering an environment where you can truly make an impact on our global operations.
If you are ready to elevate your technical career, we encourage you to apply for this IT Support Associate II role today. This position offers a fantastic opportunity to gain experience in large-scale IT operations with one of the world’s most innovative companies, complete with excellent benefits and long-term career growth.
| Attribute | Details |
| Company | Amazon.com Services LLC |
| Salary | $23 – $37 an hour |
| Key Requirement | 1+ years IT Support experience |
| Location | Hamburg, PA |
| Application Link | Apply on Company Site |
Explore More Opportunities:
Your career journey is personal, and finding the right role is the first step toward success. Whether you are seeking new challenges or looking to leverage your existing expertise in a high-volume setting, we are excited to see you take this next step.
