Are you passionate about making a difference in the lives of patients and their families? Baptist Health South Florida is looking for a dedicated Customer Care Agent to join our Consumer Access team and provide exceptional service in a fast-paced healthcare environment.
Job Overview:
- Role: Customer Care Agent, Consumer Access
- Industry: Healthcare
- Schedule: Full-time, 8-hour shifts, Monday – Friday
- Location: Miami, FL (Hybrid – 4 weeks on-site training required)
Primary Responsibilities:
- Operate a telephone switchboard to manage incoming, outgoing, and interoffice calls.
- Deliver exceptional customer service to patients, families, and community members.
- Escalate consumer concerns effectively across various communication channels.
- Accurately direct calls to the appropriate departments to ensure seamless patient care.
Eligibility Criteria:
- Required: High School Diploma, Certificate, or GED.
- Required: Minimum of two years of customer service experience.
- Required: Basic computer knowledge and excellent written and verbal communication skills.
- Preferred: Experience with Customer Relations Management (CRM) tools like Salesforce or Electronic Medical Records (EMR) scheduling systems.
Our organization is committed to providing a supportive environment where every team member is valued. To succeed in this role, you must be able to work well under pressure and maintain a quiet, distraction-free home office environment for remote work post-training.
Why Choose Baptist Health South Florida?
At Baptist Health, we believe our people are what truly set us apart. We offer a “grow our own” philosophy, supporting your professional journey with tuition reimbursement, comprehensive health and wellness resources, and a wellness program that can help eliminate your medical plan deductible.
For 26 years, we have been named one of Fortune’s 100 Best Companies to Work For. Our culture is rooted in a faith-based mission of medical excellence, where every team member plays a vital role in delivering compassionate care to our community.
How to Apply
If you are ready to start a rewarding career with a leading healthcare organization, we encourage you to submit your application today. This position offers competitive pay and the stability of a reputable, non-profit health system. Please review the details below and follow the link to complete your application on our official company site.
| Attribute | Details |
| Company | Baptist Health South Florida |
| Salary | $16.77 – $21.29 an hour |
| Key Requirement | 2+ years Customer Service experience |
| Location | Miami, FL (Hybrid) |
| Application Link | Apply on Company Site |
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We look forward to reviewing your application and potentially welcoming you to our team of dedicated healthcare professionals. Your skills and compassion could be the perfect fit for our mission.
