Are you a people person with a knack for problem-solving and a passion for supporting your community? Penn State University is looking for a dedicated Customer Service Representative to join our Auxiliary and Business Services team at the University Park campus, serving as a primary point of contact for students, faculty, staff, and campus visitors.
Job Overview:
- Role: Customer Service Representative
- Location: University Park, PA
- Type: Full-time
- Salary: $34,800 – $50,500/year
Primary Responsibilities:
- Act as the first point of contact for parking and transportation inquiries via phone, email, and in-person.
- Process parking permits, event tickets, and various transportation-related transactions using point-of-sale systems.
- Resolve customer issues by applying deep knowledge of university policies and procedures.
- Coordinate with vendors and campus departments to support logistics for events and daily operations.
Eligibility Criteria:
The ideal candidate will bring a professional, customer-focused attitude to the team. We require a High School diploma or a General Equivalency Diploma (GED). Additionally, you must have at least 2 years of relevant experience in a customer-facing or administrative support role, or an equivalent combination of education and experience.
We are looking for individuals who are comfortable navigating digital platforms, as this role involves using parking portals, point-of-sale software, and data tracking tools. Accuracy in financial reconciliation and the ability to maintain organized service records are essential to success in this position.
Beyond technical skills, we value candidates who can communicate complex parking and logistics information clearly to diverse stakeholders. Whether you are assisting a first-year student with a parking waiver or coordinating access for a construction vendor, your professionalism will directly enhance the campus experience at Penn State.
This role offers a unique opportunity to work within a vibrant university environment. You will be part of a team that keeps the campus moving, ensuring that our infrastructure supports the academic and athletic mission of the university.
Why Choose Penn State University?
Penn State provides a competitive, comprehensive benefits package designed to support the total well-being of our employees. From the moment you join our team, you will have access to medical, dental, and vision insurance, as well as robust retirement plans. One of our most notable perks is the generous 75% tuition discount, which is available not only to our employees but also to their eligible spouses and children.
Our culture is built on a commitment to equity, respect, and belonging. We celebrate individual uniqueness and work to leverage the benefits of inclusion to help every member of our community thrive. By joining Penn State, you are becoming part of a prestigious institution that values service, teaching, and research above all else.
How to Apply
If you are ready to advance your career in a supportive and mission-driven environment, we encourage you to submit your application for this Customer Service Representative role today. Our team is excited to welcome someone who is organized, friendly, and eager to contribute to the daily operations of our world-class university. Please review the table below to access the application portal and take the next step in your professional journey with us.
| Attribute | Details |
| Company | Penn State University |
| Salary | $34,800 – $50,500/year |
| Key Requirement | 2+ years of relevant experience |
| Location | University Park, PA |
| Application Link | Apply on Company Site |
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We thank you for your interest in joining the team at Penn State University. We look forward to reviewing your application and seeing how your skills can help us continue to provide excellent service to our campus community.
