Are you looking for a career that combines technology with meaningful public impact? Contact Government Services (CGS) is seeking a motivated and detail-oriented Customer Service Representative to support a vital initiative for a large Federal agency. If you are a problem-solver who thrives in a collaborative environment and wants to contribute to government innovation, this is the perfect opportunity to kickstart your professional journey.
Job Overview:
- Company: Contact Government Services, LLC (CGS)
- Role: Customer Service Representative
- Type: Full-Time, Entry-Level
- Location: Remote
- Pay: $15–$16/hour
Primary Responsibilities:
- Public Inquiry Support: Respond promptly to incoming calls and emails from the public.
- Resource Utilization: Use a comprehensive knowledge base and adhere to Standard Operating Procedures (SOPs) to accurately answer customer requests.
- Documentation: Maintain precise records of all communications within the company database.
Eligibility Criteria:
To succeed in this role, candidates must be fully fluent in English and/or Spanish (both written and verbal). A high school diploma or a GED certificate is the minimum educational requirement. We are looking for individuals who can demonstrate the ability to follow complex policies, navigate content management systems, and maintain professional written and verbal communication.
Furthermore, applicants must be able to obtain a Public Trust Security clearance. This process includes a thorough background investigation and a credit check, reflecting our commitment to security and integrity in government support. Candidates should be reliable, possess strong time management skills, and maintain a keyboarding proficiency of at least 40 words per minute. Previous experience in an omnichannel call center environment is considered a significant plus.
At CGS, we believe our team is our greatest asset. We provide an environment where employees feel supported, valued, and encouraged to grow. We focus on solving the government’s most dynamic problems using cutting-edge technology, and we bring together highly skilled individuals who care deeply about the success of our federal partners. Whether you are helping a citizen resolve an issue or documenting critical data, your work directly contributes to a larger mission of enhancing government bureaucracy.
Your Future at CGS
Choosing to join Contact Government Services (CGS) means choosing a partner in your professional development. We are committed to transparency, honesty, and quality in all we do, creating a culture where hard work and self-awareness are celebrated. Our comprehensive benefits package is designed to support your health, well-being, and financial future, ensuring that you feel as cared for as the citizens you assist.
CGS is proud of the partnerships we have built over the last seven years. We are not just a contractor; we are a team of problem-solvers who take pride in delivering customized solutions. From health, dental, and vision insurance to a 401(k) plan and flexible spending accounts for health and commuter expenses, we offer the resources you need to thrive both inside and outside the office.
To apply for this position, please ensure your resume clearly highlights your communication skills and your fluency in English or Spanish. We encourage you to reflect on how your experience aligns with our mission of government innovation. By joining our team, you will gain invaluable experience in a federal contracting environment and become a vital part of a team dedicated to long-term quality and public service.
| Attribute | Details |
| Company | Contact Government Services, LLC (CGS) |
| Salary | $15–$16 per hour |
| Key Requirement | Fluent in English/Spanish & Public Trust Clearance |
| Location | Remote |
| Application Link | Apply on Company Site |
Explore More Opportunities:
If this role isn’t the perfect fit, we encourage you to browse our other Career Opportunities at CGS. You might also be interested in our Government Contracting Insights or our Internal Culture Guide.
We look forward to reviewing your application and potentially welcoming you to the CGS family. Your dedication to excellence and your passion for service are exactly what we need to continue our mission of simplifying and enhancing government resources. Apply today and take the next step in your career with a team that makes a difference!
