Are you looking for a stable, rewarding work-from-home position with a globally recognized industry leader? WTW is immediately hiring seasonal Benefit Customer Service Representatives to support clients with health care and pension plan enrollments. If you possess strong communication skills, a compassionate demeanor, and thrive in structured virtual environments, this is the perfect opportunity to jumpstart your career.
Job Overview
- Company: WTW
- Role: Benefit Customer Service Representative (Seasonal Colleague – Non-Bilingual)
- Hourly Pay: $18.50/hr
- Location: Remote (Candidates must reside within 2 hours of Tempe, AZ for occasional requests and Day 1 equipment pickup)
- Schedule: Full-time (40 hours/week during peak seasons with overtime options; 32–40 hours during training/off-season)
Primary Responsibilities
- Build Rapport: Respond to plan participants compassionately, answering questions regarding health and welfare or pension plans via phone, email, and instant messaging.
- Translate Complex Terms: Simplify intricate healthcare and pension processes into clear, actionable steps for members.
- Data Security: Maintain absolute confidentiality by safeguarding sensitive medical, financial, and personal records in strict accordance with HIPAA regulations.
- Documentation: Keep meticulously precise and professional call and case notes within internal knowledgebase tools.
Eligibility Criteria
To excel in this role, applicants must meet specific base qualifications to ensure smooth daily virtual operations. A High School degree or equivalent is strictly required. Candidates must showcase an exceptional ability to communicate effectively using the English language, maintaining grammatically correct verbal and written interactions in a fast-paced customer service setting.
Technically, a typing speed of at least 30 words per minute is necessary, alongside proficiency with Microsoft Office. Because this is a virtual, structured workflow, you must possess strong multitasking skills, navigate multiple open computer windows simultaneously, and adhere strictly to posted schedules, lunch breaks, and performance benchmarks.
While not mandatory, having an Associate or Bachelor’s degree is considered a plus. Preference will also be given to candidates holding a working knowledge of health and welfare programs, defined benefit pension systems, or prior experience thriving within a high-volume call center environment.
Additional Context
At WTW, your growth matters. While this is initially a seasonal position, high performers are routinely invited to extend their stay or transition into long-term, full-time career opportunities. You will be fully supported with structured online training modules, interactive management communication via chat, and a collaborative team ecosystem that values excellence.
Why Choose WTW?
Choosing a career at WTW means aligning yourself with a leading global advisory, broking, and solutions corporation operating across 140 countries. We design and deliver data-driven solutions that manage risk and cultivate talent, which means we deeply value the development of our own internal teams. Beyond the competitive $18.50/hr starting pay, seasonal colleagues gain immediate access to the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), and standard commuter account options.
Our organizational culture thrives on cross-functional collaboration, inclusivity, and public corporate transparency. WTW is a proud Equal Opportunity Employer that champions workplace diversity, actively welcoming military veterans, individuals with disabilities, and qualified applicants from all walks of life under Fair Chance ordinances.
How to Apply
If you are located within a two-hour driving radius of Tempe, AZ, and want to secure a stable work-from-home position with a top-tier global organization, do not hesitate to submit your application. This seasonal Benefit Customer Service Representative role provides comprehensive equipment training, making it an excellent opportunity to expand your corporate resume. Follow the official link provided below in the summary matrix to access the secure WTW applicant portal and start your onboarding process today.
Quick Summary
| Attribute | Details |
| Company | WTW (Willis Towers Watson) |
| Salary | $18.50 an hour |
| Key Requirement | High School Diploma, 30 WPM Typing, Lives within 2 hours of Tempe, AZ |
| Location | Tempe, AZ (Remote) |
| Application Link | Apply on Company Site |
Explore More Opportunities
- Customer Service Representative Jobs in Tempe, AZ
- Remote Administrative & Call Center Jobs
- Careers at WTW Corporate Portals
Final Consideration
Positions are filling rapidly as seasonal onboarding timelines approach. Ensure your resume highlights any relevant customer service, clerical, or data-entry backgrounds before finalizing your application to maximize your visibility with hiring managers.
