Are you looking for a stable, rewarding work-from-home position with a globally recognized industry leader? WTW is immediately hiring seasonal Benefit Customer Service Representatives to support clients with health care and pension plan enrollments. If you possess strong communication skills, a compassionate demeanor, and thrive in structured virtual environments, this is the perfect opportunity to jumpstart your career.
Job Overview
- Company: WTW
- Role: Benefit Customer Service Representative (Seasonal Colleague – Non-Bilingual)
- Hourly Pay: $18.50/hr
- Location: Remote (Candidates must reside within 2 hours of Tempe, AZ for occasional requests and Day 1 equipment pickup)
- Schedule: Full-time (40 hours/week during peak seasons with overtime options; 32–40 hours during training/off-season)
Primary Responsibilities
- Build Rapport: Respond to plan participants compassionately, answering questions regarding health and welfare or pension plans via phone, email, and instant messaging.
- Translate Complex Terms: Simplify intricate healthcare and pension processes into clear, actionable steps for members.
- Data Security: Maintain absolute confidentiality by safeguarding sensitive medical, financial, and personal records in strict accordance with HIPAA regulations.
- Documentation: Keep meticulously precise and professional call and case notes within internal knowledgebase tools.
Eligibility Criteria
To excel in this role, applicants must meet specific base qualifications to ensure smooth daily virtual operations. A High School degree or equivalent is strictly required. Candidates must showcase an exceptional ability to communicate effectively using the English language, maintaining grammatically correct verbal and written interactions in a fast-paced customer service setting.
Technically, a typing speed of at least 30 words per minute is necessary, alongside proficiency with Microsoft Office. Because this is a virtual, structured workflow, you must possess strong multitasking skills, navigate multiple open computer windows simultaneously, and adhere strictly to posted schedules, lunch breaks, and performance benchmarks.
While not mandatory, having an Associate or Bachelor’s degree is considered a plus. Preference will also be given to candidates holding a working knowledge of health and welfare programs, defined benefit pension systems, or prior experience thriving within a high-volume call center environment.
Additional Context
At WTW, your growth matters. While this is initially a seasonal position, high performers are routinely invited to extend their stay or transition into long-term, full-time career opportunities. You will be fully supported with structured online training modules, interactive management communication via chat, and a collaborative team ecosystem that values excellence.