If you are an analytical thinker with a knack for technology and top-tier communication skills, your next big career move has arrived. The thriving media tech arena is expanding faster than ever, creating an urgent demand for data-savvy professionals who can bridge the gap between complex software architecture and high-value enterprise accounts. Joining a high-velocity, scaling startup environment offers unparalleled opportunities to accelerate your professional growth, build cross-functional partnerships, and work on bleeding-edge ad-tech solutions that shape how major brands measure their marketing impact.
Job Overview
- Company: iSpot
- Position: Customer Support Analyst
- Location: Bellevue, WA (Hybrid workspace environment, 1–3 days in-office per week)
- Target Cash Compensation: $68,680 – $82,760 USD Annually (Includes base salary, eligible bonuses, and overtime pay)
- Employment Type: Full-time / Part-time options available
Primary Responsibilities
- Queue & SLA Management: Own and drive a task-based Zendesk ticket pipeline, delivering a guaranteed 24-hour response time and a swift 1–2 business day resolution rate across high-value enterprise client accounts.
- Technical Troubleshooting: Evaluate, replicate, and deeply investigate complex UI bugs or reporting discrepancies; document systematic findings inside JIRA to escalate unresolved engineering issues within 24 hours.
- Data Verification: Query backend MySQL databases to verify cross-platform data delivery, provision APIs, manage Devsite platform access, and assist with digital tracking pixel creation or deployment infrastructure.
- Client Advisory: Answer highly intricate client inquiries regarding underlying platform methodologies and metrics using professional, clear, and articulated written communication.
- Incident Monitoring: Manage platform health dashboards and draft proactive, high-visibility Statuspage alerts during critical system outages to protect the customer experience.
Eligibility Criteria
To find success in this multi-faceted support engineering environment, candidates must demonstrate a unique blend of formal coding aptitude and standard client-facing proficiency. You should have practical experience or direct educational background in coding or scripting languages—specifically navigating databases, running basic SQL queries, or working alongside core backend engineering units. Additionally, direct proficiency handling tickets inside Zendesk and updating tracking issues within JIRA, Salesforce, or Confluence is highly valued.
A successful candidate possesses exceptional written communication skills and a natural ability to translate highly complex numerical workflows into customer-friendly explanations. Because the company’s analytical tools and product offerings evolve rapidly, adaptability and a fast-learning mindset are essential traits. Strong analytical storytelling, critical reasoning, and an unwavering attention to detail are what turn everyday troubleshooters into standout technical analysts.
Working at iSpot
The dynamic team culture thrives on collaboration, proactive optimization, and continuous improvement. As a hybrid employee commuting to the Bellevue office a few days a week, you will enjoy a balance of focused work-from-home flexibility and collaborative in-office team synergy. This balanced, modern policy ensures you remain tightly aligned with product integration units while enjoying autonomy over your schedule.