Are you ready to join an industry leader at a pivotal moment in its growth history? Smartsheet is expanding its high-performing commercial team and looking for a driven, strategically minded Customer Success Manager II – Commercial (East) to champion enterprise-level relationships. This fully remote role offers a unique opportunity to shape the future of collaborative work management while delivering unmatched value to a broad commercial customer base.
Job Overview
- Position: Customer Success Manager II – Commercial (East)
- Company: Smartsheet
- Location: Boston, MA (Remote – East Coast)
- Salary Range: $85,000 – $115,000 a year
- Employment Type: Full-Time
Primary Responsibilities
- Account Onboarding: Oversee the initial onboarding of large commercial and enterprise-level customer accounts, driving rapid adoption and long-term retention.
- Strategic Engagement: Implement proactive communications strategies and execute periodic success reviews to maintain outstanding customer satisfaction levels.
- Technical Advisory: Serve as the primary, trusted Smartsheet expert, translating complex technical functionalities into clear, practical solutions for non-technical users.
- Cross-Functional Collaboration: Partner with Sales, Professional Services, and Product Management to relay critical customer insights that fuel business growth and feature innovations.
Eligibility Criteria
To excel in this role, candidates must meet specific professional standards. Required qualifications include a minimum of 3+ years of experience managing valuable, outcome-based relationships across a diverse, mid-to-later-stage SaaS customer account portfolio. Demonstrated account management experience within the software industry is vital, as is a proven track record of maintaining exceptionally high unit renewal rates through active user engagement.
Additionally, candidates must showcase outstanding task management skills to handle a multi-faceted set of client responsibilities simultaneously. A genuine passion for cutting-edge, web-based technologies and an inherent desire to deeply master Smartsheet’s enterprise benefits, use cases, and underlying technical setups are crucial for driving account velocity.
From a logistical standpoint, applicants must possess valid authorization to work in the United States for any employer on an ongoing basis without sponsorship. Furthermore, while the position is primarily remote, candidates must be fully willing and able to travel periodically to meet business demands and client needs along the East Coast.
Dynamic Work Environment
Smartsheet offers a highly supportive culture where diverse perspectives are genuinely welcomed, and non-traditional paths are respected. In this ambitious chapter of the company’s evolution, human ingenuity is being successfully united with AI agents to eliminate manual tasks, giving you the professional workspace to focus on creativity, critical judgment, and career-defining big thinking.
Why Choose Smartsheet?
Choosing a career at Smartsheet means joining a forward-thinking environment where your unique ideas have an immediate, measurable impact. Employees enjoy a competitive compensation structure ranging from $85,000 to $115,000 annually, alongside exceptional growth opportunities, cutting-edge collaborative tools, and a flexible working framework designed to push professional boundaries while supporting work-life harmony.
The company stands out globally for its unwavering commitment to inclusivity and equitable workplace practices. By fostering an inclusive workforce across the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India, the organization celebrates individuals who challenge status-quo thinking thoughtfully and bring a profound sense of care to customer success.
How to Apply
If you are eager to build what is next in collaborative software and step into a powerful account management role, taking the next step is simple. Review the position details, polish your professional resume to highlight your SaaS account management successes, and prepare to showcase your client engagement philosophy. Submit your official application directly through the portal below to ensure your profile reaches the commercial hiring team immediately.
Quick Summary Table
| Attribute | Details |
| Company | Smartsheet |
| Salary | $85,000 – $115,000 a year |
| Key Requirement | 3+ years SaaS account management experience |
| Location | Boston, MA (Remote – East Coast) |
| Application Link | Apply on Company Site |
Explore More Opportunities
Looking for alternative or additional career paths in the tech sector? Check out our curated listings for Customer Success Manager jobs in Boston, MA to view matching local roles. You can also explore our broader Customer Service Jobs section or check out the latest high-paying openings under our Software & IT Jobs index to find your perfect professional match.
Your next major career milestone is just an application away. Don’t miss out on the chance to orchestrate meaningful client transformations and scale next-generation workplace solutions alongside a passionate, global team of tech innovators.
