The enterprise landscape is changing rapidly, and artificial intelligence is leading the charge. ServiceNow is looking for a Senior Customer Success Manager – Moveworks to join their dynamic team. If you are passionate about helping world-class companies maximize value from advanced AI technology, this high-impact, fully remote position is your next career destination.
Job Overview
- Position Title: Senior Customer Success Manager – Moveworks
- Company: ServiceNow
- Location: Santa Clara, CA 95054 (Remote)
- Employment Type: Full-time
- Salary Range: $113,700 – $177,650 a year
Primary Responsibilities
- Partner directly with initial enterprise customers to maximize product value and drive deep adoption.
- Develop and maintain trusted advisor relationships with executive sponsors to ensure their transformational business goals are met.
- Collaborate cross-functionally to translate client needs and product feedback into actionable solutions and roadmaps.
- Evolve, scale, and iterate on the customer onboarding strategy for long-term retention and engagement.
- Act as the strategic voice of the customer internally, managing expectations and communicating product updates effectively under pressure.
Eligibility Criteria
To excel in this role, you must bring a foundational mix of software expertise and outstanding relationship-building skills. Candidates are required to have a completed Bachelor’s degree and 5+ years of account management, implementation, or sales experience specifically within the software/SaaS industry. Proven experience supporting deployments with large enterprise customers and a willingness to travel 10-25% of the time are essential for success.
A process-focused mindset accompanied by exceptional problem-solving abilities is highly valued in this position. You must possess a track record of establishing technical goals, developing organic account opportunities, and constructing persuasive business cases for senior-level executives. The ideal candidate functions with absolute diplomacy, tact, and poise when navigating complex, high-pressure professional environments.
A voracious appetite to continuously learn and grow in a fast-paced environment will set you apart. Candidates who have direct exposure to AI platforms, workflow automation, or enterprise reasoning engines are heavily preferred. Ultimate success requires a balance between technical baseline knowledge and human-centric account management.
Team Culture and Environment
Joining this team means embedding yourself in an environment built on trust, flexibility, and collaborative innovation. Following the high-profile acquisition of Moveworks by ServiceNow, you will experience the agility of a high-growth startup backed by the massive scaling infrastructure of a global enterprise standard. The organization prioritizes diversity, proactive problem-solving, and a culture that actively celebrates the strategic transformation of everyday business tasks.
Why Choose ServiceNow?
Choosing a career here means aligning yourself with an industry powerhouse that shapes how the world works. ServiceNow supports over 8,100 global customers, including 85% of the Fortune 500®, utilizing intelligent cloud platforms to streamline business operations. Employees enjoy a competitive compensation model complete with comprehensive health plans, flexible spending accounts, matching 401(k) contributions, an Employee Stock Purchase Plan (ESPP), and extensive family leave programs.
Company Culture & Innovation Awards
Innovation is part of the organizational DNA. Moveworks was proudly recognized as one of Fast Company’s 2025 Most Innovative Companies and featured on both the Forbes Cloud 100 and AI 50 lists. By combining standard-setting workflow automation with cutting-edge reasoning engines, the combined force of ServiceNow and Moveworks continues to collect top industry accolades while remaining dedicated to an equitable, diverse workspace.
How to Apply
If you are ready to take the next step in your career and lead enterprise clients through their AI journey, preparing your application is simple. Ensure your resume highlights your SaaS account management tenure, enterprise deployment history, and metrics showcasing customer retention or account growth. This competitive role is filling quickly, so submit your credentials today to be considered by the recruitment team.
Quick Summary Table
| Attribute | Details |
| Company | ServiceNow |
| Salary | $113,700 – $177,650 / year |
| Key Requirement | 5+ years of SaaS Account Management/Sales + Bachelor’s Degree |
| Location | Santa Clara, CA (Remote) |
| Application Link | Apply on Company Site |
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Final Note
Don’t miss out on being at the absolute forefront of the enterprise AI transformation. Take control of your career path, leverage your enterprise SaaS experience, and become a foundational asset to an expanding customer success division.
