Are you a compassionate communicator looking to make a real difference in the healthcare space? We are currently seeking a dedicated Customer Service Representative to join our team in Austin, TX. If you thrive in fast-paced environments and pride yourself on providing top-tier support, this role is designed for you.
Our mission is to deliver exceptional care and facilitate seamless communication for our patients and their families. This position is the first point of contact for our facility, making it a critical role in shaping the overall patient experience.
Job Overview & Primary Responsibilities:
- Manage incoming inquiries via phone, email, and in-person interactions.
- Assist patients with appointment scheduling and provide facility information.
- Document patient concerns and coordinate with internal departments for resolution.
- Collaborate with administrative and clinical staff to improve patient flow.
Eligibility Criteria:
- Required: A high school diploma or GED is the minimum educational requirement.
- Required: Proven experience in customer service, with a strong preference for those with a background in healthcare or similar fields.
- Required: Proficiency in computer systems and patient management software.
- Preferred: An Associate degree and experience navigating HIPAA-regulated environments are highly valued.
We offer a collaborative, team-oriented culture where every team member is empowered to contribute to process improvements. Our office is a fast-paced setting where professionalism and empathy are at the forefront of every task, ensuring that our patients feel supported from the moment they walk through our doors.
Why Join Us?
Joining our team means more than just a job; it is a career path dedicated to improving lives through quality healthcare service. We offer a supportive environment where your contributions are recognized and your professional development is encouraged through ongoing training and collaborative initiatives.
Our organization is committed to operational excellence and providing a compassionate workplace culture. We pride ourselves on maintaining high standards of care and fostering a sense of community among our staff, ensuring that everyone feels valued for their unique contributions to the patient experience.
How to Apply
If you are ready to take the next step in your career and provide vital support to our Austin community, we would love to hear from you. This position offers a competitive hourly wage and the chance to work within a prestigious healthcare setting. Please review the summary below and use the application link provided to submit your resume for consideration.
Quick Summary Table
| Attribute | Details |
| Company | Southwest Austin |
| Salary | $25 – $30 an hour |
| Key Requirement | Customer Service / Healthcare Experience |
| Location | 4920 DAVIS LN, Austin, TX 78749 |
| Application Link | Apply on Company Site |
Explore More Opportunities
- Administrative Support Roles in Austin
- Healthcare Management Positions
- Entry-Level Patient Service Jobs
We look forward to reviewing your application and potentially welcoming you to our team. Please ensure all your contact information is up to date when applying!
