NDX Clearwater Dental Laboratory, a proud part of National Dentex, is expanding its medical support team in Clearwater, FL. This full-time position offers a steady schedule from 8:00 AM to 5:00 PM, Monday through Friday, providing the perfect balance of administrative focus and customer relations. If you are detail-oriented, comfortable with healthcare terminology, and ready to grow within a leading dental restoration network, this is your chance to shine.
As part of the healthcare production pipeline, you will play a vital role in ensuring dental offices across the country receive their medical orders accurately and on time. This hybrid operational role blends fast-paced digital data tracking with professional phone-based client satisfaction. You will be sitting and working actively with proprietary software systems within a bustling laboratory infrastructure.
Job Overview
- Position Title: Data Entry & Customer Service Specialist
- Company: National Dentex (NDX Clearwater)
- Location: Clearwater, FL 33760 (On-Site)
- Base Salary: $18.00 an hour
- Employment Type: Full-time
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Primary Responsibilities
- Input sensitive doctor prescription details via accurate Data Entry methods to systematically arrange and track laboratory cases.
- Execute essential case scheduling routines via dedicated Laboratory Information Systems (LIS) platforms.
- Manage high-volume billing and invoicing adjustments for final dental restoration packages.
- Coordinate outgoing client confirmation calls and respond politely to inbound practitioner requests.
- Handle initial unpacking, sanitization protocols, and final quality checks for local delivery couriers or FedEx/UPS shipping networks.
Eligibility Criteria
To excel in this administrative support role, candidates must possess excellent computer skills alongside strong manual dexterity for document handling. The laboratory atmosphere requires professionals who can multi-task under structured timelines while maintaining strict phone etiquette. Superior verbal communication and fluent English literacy are required to confidently process custom medical manufacturing instructions daily.
While a High School diploma or equivalent is preferred, demonstrated relevant administrative background will gladly be evaluated in place of formal education. Having previous exposure to general billing structures, specialized dental terminology, or professional dental practice settings will give applicants a major advantage. Familiarity with standard Microsoft Office workflows is required for day-to-day operations.
The lab workflow blends quiet database entry with physical coordination, which includes regular bending, kneeling, and lifting up to 20 pounds of medical transit parcels. Team members wear required personal protective gear while applying disinfectant chemical processes to inbound workflow. It is a highly cooperative workspace tailored perfectly for driven individuals who take genuine pride in flawless quality assurance.